By Michael Krigsman on November 29, 2009
The US General Services Administration employs almost 12,000 people and has a budget of $25 billion. Fellow ZDNet blogger, Dion Hinchcliffe, and I spoke with CIO Casey Coleman.
By Tom Raftery on November 6, 2009
Photo credit Ian Muttoo
Guido Bartels is General Manager of IBM’s Global Energy and Utilities Industry. Guido leads IBM’s corporate initiative around building an ‘Intelligent Utility Network,’ IBM’s portfolio of offerings and capabilities for the Smart Grid.
Guido is also a member of the Electricity Advisory Committee at Department of Energy, an organization whose mission is […]
By Bob Warfield on October 20, 2009
I recently did a couple of podcasts with Phil Wainewright to talk about the evolution of CRM from its original command and control origins to the Social CRM that companies like Helpstream are delivering today. I have to say it was a lot of fun working with Phil on the podcast. I’ve also got another […]
By Michael Krigsman on October 7, 2009
Today’s IT failures town hall discussion brought together CRM analysts, sales experts, and IT practitioners to discuss why CRM projects do not achieve planned results and how to improve these projects. Click the player at the top of this post to listen. I was joined for this event by CRM industry guru, Mike Muhney. Beginning […]