• Home
  • Blog
  • Who We Are
  • Contact
  • Sponsors
Enterprise Irregulars
Smart Thinking for the Smart Enterprise
  • Featured Posts
  • Business
  • Technology / Software
  • Trends & Concepts
  • Startup Lessons

predictability

Monday’s Musings: Decoupling Support From Maintenance - What Apps Vendors Can Learn From Microsoft Dynamics

Monday’s Musings: Decoupling Support From Maintenance – What Apps Vendors Can Learn From Microsoft Dynamics

By R "Ray" Wang on March 8, 2010

Who Says Support Has To Be Bundled With Maintenance?
About a decade back, vendors would offer support and maintenance as two separate line items on their contracts.  Support would run about 5 to 10% the license fee and so would maintenance.  Keep in mind, average support and maintenance fees were under 15% back then.  Here’s a […]

Posted in Featured Posts, Technology / Software | Tagged 3PM, 3rd party maintenance, Apps Strategy, choice, contract negotiations, contract strategy, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise collaboration, enterprise software, erp, maintenance, maintenance fees, Maintenance Hike, Microsoft Dynamics, Microsoft Dynamics AX, Microsoft Dynamics Convergence, MIcrosoft Dynamics CRM, MIcrosoft Dynamics ERP, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL, predictability, software as a service, Software Ecosystems, software escrow, software licensing, software licesing and pricing, software maintenance, software ownership lifecycle, software pricing, support, Technical support, value | 2 Responses

feed mail facebook twitter linkedin

Partner Posts

zoho logo
  • Introducing Contact Center: Pave the way for more customers by opening more doors of interaction
  • 5 ways to take the “cold” out of cold calling
  • Top 5 reasons why every organization should use an employee management system
  • Developer platforms and their importance
  • App Spotlight: Yeaster P-Series for Zoho CRM
  • The Story and History behind CA Day Retold by Zoho Books
  • From homemaker to mompreneur: Bhavani’s digital transformation journey
  • 30 minutes is all you need. Change your business forever this MSME Day!
  • 5 ways to make your employees feel valued on their work anniversary
  • Notebook turns six
  • Simplifying your LinkedIn prospecting
  • SecurePass Email: confidential and password-protected email
  • Introducing Zoho Meeting’s Picture-in-Picture feature
  • Sales productivity tips and tools from experts to get more done in less time
  • Tapping into the contingent labor market

EI Tweets

My Tweets

Popular Posts

  • Apple, Adobe, Punctuated Equilibrium, and Commoditization
  • FinancialForce's Spring 2022 Release Defines the Future of FP&A In Services
  • Strategy, Business Model, and Who's Your Customer
  • Synchronicity
  • Cybersecurity CEOs Share How Businesses Can Protect Themselves In 2022
  • How is big data faring in the enterprise?
  • ERP failure: New research and statistics
  • Top 10 Cybersecurity Companies To Watch In 2020

Archives

Meta

  • Log in
  • Entries feed
  • Comments feed
  • WordPress.org

Authors

  • Anshu Sharma
  • Bob Warfield
  • Brian Sommer
  • Dave Kellogg
  • David Terrar
  • Denis Pombriant
  • Dion Hinchcliffe
  • Esteban Kolsky
  • Evangelos Simoudis
  • James Governor
  • Jason Corsello
  • Jason M. Lemkin
  • Louis Columbus
  • Michael Krigsman
  • Naomi Bloom
  • Paul Greenberg
  • Phil Fersht
  • R "Ray" Wang
  • Raju Vegesna
  • Ross Mayfield
  • Sameer Patel
  • Sandy Kemsley
  • Susan Scrupski
  • Thomas Otter
  • Tom Raftery
  • Vijay Vijayasankar
  • Vinnie Mirchandani
  • Zoli Erdos
Sponsored by: