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Project Failure

Analysis: IBM and Pennsylvania share blame in massive IT train wreck

Analysis: IBM and Pennsylvania share blame in massive IT train wreck

By Michael Krigsman on August 9, 2013

After significant delays and cost overruns, Pennsylvania has terminated a contract with IBM to provide new software for the state’s unemployment compensation system. Photo credit: Michael Krigsman The state’s Secretary of Labor and Industry, Julia Hearthway, made the decision following an $800,000 independent study [pdf download], conducted by Carnegie Mellon University’s Software Engineering Institute, that blames both […]

Posted in Business, Featured Posts, Technology / Software | Tagged ibm, Pennsylvania, Project Failure

Who's accountable for IT failure? (part one)

Who’s accountable for IT failure? (part one)

By Michael Krigsman on April 16, 2012

IT failures are a management crisis of serious proportions that have been largely ignored. Here’s what senior executives need to know – and do – right now.

Posted in Business | Tagged failure, IT Failure, Project Failure | 2 Responses

Marin County claims racketeering against Deloitte and SAP, part one

Marin County claims racketeering against Deloitte and SAP, part one

By Michael Krigsman on March 31, 2011

Marin County’s ongoing lawsuit against Deloitte Consulting and SAP represents a milestone in the analysis and history of IT project failures.

Posted in Business, Featured Posts | Tagged Consulting, deloitte, Deloitte Consulting, erp, ERP Implementation, Lawsuit, Marin County, Marin County California, marinsap, Project Failure, sap, si

Minnesota HealthMatch: A perfect storm for IT failure

Minnesota HealthMatch: A perfect storm for IT failure

By Michael Krigsman on March 21, 2011

When poor judgment and lousy communication meet genuinely bad technology, it creates an awful perfect storm where IT failure is almost certain. Minnesota’s Department of Human Services (DHS) just closed out such a project.

Posted in Business, Featured Posts | Tagged custom software, government, Healthmatch, Medicaid, Minnesota, Project Failure, project management

CIO analysis: Audio interview on IT success and failure

CIO analysis: Audio interview on IT success and failure

By Michael Krigsman on March 17, 2011

Recorded audio interview discussing IT success and failure from a CIO perspective. Includes discussion of collaboration and knowledge sharing.

Posted in Trends & Concepts | Tagged Asuret, Enterprise Irregulars, IT Failure, Management consulting, Michael Krigsman, Project Failure

CIO analysis: Defining IT project 'success' and 'failure'

CIO analysis: Defining IT project ‘success’ and ‘failure’

By Michael Krigsman on March 7, 2011

Difficulty defining IT success is one reason that failure statistics are all over the map. For example, when I compiled CRM failure stats from various sources, for 2001 to 2009, the numbers ranged from 18 percent to 70 percent. The most simplistic definition of project success and failure views looks merely schedule and budget – […]

Posted in Trends & Concepts | Tagged Project, Project and Program Management, Project Failure

Twelve early warning signs of IT project failure

Twelve early warning signs of IT project failure

By Michael Krigsman on August 20, 2010

Managers often express surprise upon learning their project will run late or over-budget. Nonetheless, we frequently ignore early warnings signs that indicate a project faces trouble.

Posted in Trends & Concepts | Tagged Change Management, Management, Project and Program Management, Project Failure, Project Manager, Warning sign | 2 Responses

Image credit: Gizmodo

Blame the Customer?

By David Dobrin on July 14, 2010

Who is to blame for IT project failures? My colleague, Michael Krigsman, argues that when IT projects wander into the “IT Devils Triangle,” all three participants–the vendor, the integrator, and the customer–are to blame. Michael is very insistent about this; in a recent post on Marin County v. Deloitte, he says, “In my view, it […]

Posted in Trends & Concepts | Tagged application software, bad implementation, Brittle Applications, buy enterprise applications, Enterprise Application Strategies, Facebook, IT Devil's Triangle, Operational effectiveness, Project Failure, requirements documents

Can open source software stop IT failure?

Can open source software stop IT failure?

By Michael Krigsman on October 26, 2009

ZDNet open source blogger, Dana Blankenhorn, says open source software offers at least a partial solution to the problem of IT failures. Let’s examine that view.

Posted in Trends & Concepts | Tagged CIO issues, Devil's Triangle, IT Failure, IT issues, Open source, Project Failure, Project strategy, Software development

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