By R "Ray" Wang on January 7, 2014
Verint Adds to Vovici and Contact Center Assets To Expand Customer Engagement Offerings On January 6th, Melville, NY based Verint® Systems announced a $514M intent to acquire Sunnyvale, CA, KANA Software. Verint is a software vendor with a core in analytical software. Verint’s core offerings provide enterprise intelligence and security intelligence. The acquisition is significant […]
Posted in Business | Tagged $KANA, acquisition, acquisitions, Admiral, American Greetings, analytics, Apps Strategy, Avon, Bank Leumi, Barclays, Big Data, BigData, Broward County, business intelligence, Capital One, Carglass, Chase, Chesire West and Chester, Chief Customer Officer, Chief Digital Officer, Chief Marketing Officer, Chief Service Officer, CIO, Citigroup, City of Boston, City of San Antonio, City of South Perth, City of Staffordshire, City of Toronto, Cloud, Comcast, Conrad, Constellation Research, Contact Center, Cox, CRM, CustExp, customer engagement, Customer Experience, customer experience management, customer relationship management, customer service, CXP, Data to Decisions, Data2Decisions, Digital Business, Digital Disruption, Domestic and General HSBC, EFM, enterprise, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Feedback Management, enterprise software, enterprise strategy, Foot Locker, Hanes Brands, Hyatt, ikea, ING, JCPenney, Kana Software, Macy's, Martha Stewart, mergers, Mergers And Acquisitions, News Analysis, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, NextGen, NextGenCXP, o2, Priceline.com, Quest, R "Ray" Wang;, Redcats, rwang0, Sears, social business, Social CRM, Software Insider, SoftwareInsider, Standard Bank, Starwood, Talk Talk Group, Telekom Austria, Telus, Time Warner Cable, Tracfone, UK HM Revenue and Customs, USPS, vendor strategy, Verint, VHI, Virgin Mobile, VOC, vodafone, Voice of the Customer, Vovici, walmart
By Dennis Moore on July 15, 2012
Highlights of enterprise software and solutions news from the past week: SAP posts strong results in a preview of Q2, but warn employees to cut spending so that profitability will stop rising slower than revenues. Microsoft announces Bing Fund to invest in start-ups, while cutting many jobs in their on-line business driven by Bing. Oracle’s […]
Posted in Business, Technology / Software, Trends & Concepts | Tagged Amazon, android, apple, Big Data, Cloud, Dennis Moore, google, hadoop, HANA, ibm, Infor, Informatica, iPad, IT, Java, jobs, Linux, microsoft, Nexus, Open source, oracle, Patent, Quest, RIM, samsung, sap, SuccessFactors, tablet, workday, Yahoo
By Dennis Moore on July 6, 2012
Highlights of enterprise software and solutions news from the past week: Dell is buying Quest Software. The “Toad” company. Oracle loses another court case, this one involving resale (in the EU) of “used” software downloaded over the Internet. This could have wide-ranging impact on all digital media, not just software. There are still a lot […]
Posted in Business, Technology / Software, Trends & Concepts | Tagged .NET, 10gen, ABAP, adobe, Amazon, android, Apache, apple, Ariba, Big Data, Cassandra, citrix, Cloud, Cloudera, Dell, google, hadoop, HANA, Hitachi, Hortonworks, ibm, Infor, Informatica, IT, Java, jobs, Linux, Lucene, MapR, microsoft, MongoDB, netsuite, Open source, oracle, Patent, Quest, Red Hat, RIM, samsung, sap, Solr, Sybase, tablet, Tibco, Twitter, VMware, workday, Yahoo
By R "Ray" Wang on February 22, 2010
Apps Users Seek Third Party Maintenance For Cost, Value, and Service Updated surveys from inquiries, client conversations, and user group meetings show a 113.8% increase in interest in third party maintenance (3PM) services from Q3 2009 to Q1 2010 (see Figure 1). Key factors stem from (see Figure 2.): Continuing cost pressures. Budgets continue to […]
Posted in Featured Posts, Technology / Software | Tagged 3PM, Amdahl, anti-trust, Apps Strategy, Christine A. Varney, contract negotiations, contract strategy, enterprise apps, Enterprise apps strategy, Enterprise Business Apps Vendors, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, Geac, Grace Consulting, ibm, industry trade groups, Infor, Infor Flex, Infor Global Solutions GmbH, intellectual property, ip, It's the relationship, It's the relationship stupid!, Joaquín Almunia, Lawson, Lawson Global Users Group, Lawson Software, Léo Apotheker, lessons learned, license credits to new products, license fees, license management, license parking, license policy, license returns, maintenance fees, Maintenance Hike, Microsoft Business Solutions, Microsoft Dynamics, Monday's Musings, netCustomer, OAUG, Quest, Quest User Group, rimini street, sap, SAP Enterprise Support, Seth Ravin, software bill of rights, software contract reviews, software licensing, software licesing and pricing, software pricing, Software Vendors, Spinnaker, subscription pricing, SUGEN, support, Technology / Software, Third Party Maintenance, upgrades, user groups, users, vendor strategy |
