RightNow: Analyzing the ‘Cloud Services Agreement’
Cloud-based CRM vendor, RightNow, recently released new service that are not revolutionary but do challenge other vendors to simplify pricing / licensing terms and conditions.
ERP failure: New research and statistics
Panorama Consulting today released results of a study comparing gaps between customer expectations and actual results achieved on ERP projects.
Call for IT Devil’s Triangle research
A research proposal to improve the IT Devil’s Triangle by quantifying responsibility for failure or success.
Critique: $6.2 trillion global IT failure stats
A recent white paper stated the dollar cost of IT failure worldwide to be a staggering $6.2 trillion per year, or $500 billion each month. Here’s a critique of that research.
Worldwide cost of IT failure: $6.2 trillion
Most IT professionals know that project failure is a common and serious problem in organizations of all kinds. New research attempts to quantify the extent of IT failure in the worldwide economy.
Resistance to change: The real Enterprise 2.0 barrier
Large organizations continue to embrace Enterprise 2.0 as a viable addition to their business process toolbox, however resistance to change remains a challenge.
Annual cost of IT failure: $6.2 trillion
The total annual cost of worldwide IT failures is $6.2 trillion dollars, according to calculations performed by Roger Sessions, über-expert enterprise architect and CTO of ObjectWatch.
