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Retail

Event Report: Google Cloud Industries Analyst Day

Event Report: Google Cloud Industries Analyst Day

By R "Ray" Wang on April 11, 2021

Event Report: Google Cloud Industries Analyst Day Google Cloud Has Hired A Brain Trust Of Industry Vertical Leaders On March 31st, 2021, Google Cloud hosted an industry vertical analyst roundtable.  Google Cloud CEO, Thomas Kurian, opened up the day with a warm introduction on the role industries will play in the growth of Google Cloud.  […]

Posted in Business | Tagged @constellationr, @googlecloud, Board, Carie Tharp, CEO, CIO, Cloud, CMO, Constellation Research, CTO, Derek White, Dominik Wee, Entertainment, Financial services, gaming, George Nazi, google, google cloud platform, Hans Tealbauer, Healthcare, High Tech, Industries, Insider Asssociates, Joe Miles, life sciences, Logistics, Lori Mitchell-Keller, Manufacturing, media, Public Sector, R "Ray" Wang;, Ray Wang, Retail, rwang0, Software Insider, supply chain, telecom, Todd Schroeder

Proximity Marketing

Proximity Marketing

By Michael Fauscette on January 26, 2015

Proximity marketing or hyperlocal marketing as it’s sometimes called, is on the upsurge this year. The fact that the smartphone market continues to grow with ~1.3B shipments in 2014 WW, and a CAGR of near 10% through 2018 (based on the IDC Smartphone Tracker) is a part of that of course, but also the technology […]

Posted in Featured Posts, Technology / Software | Tagged beacons, Bluetooth, Consumer, content, context, marketing, mobile, NFC, proximity, QR, real-time, Retail, sales, Social, store, value, wifi

The Decline and Rebirth of Retail

The Decline and Rebirth of Retail

By Jeff Nolan on January 20, 2014

Jeff Jordan has an interesting post that looks at long terms trends in retail and more recent news, suggesting an acceleration that is itself a tipping point to the benefit of online. It’s hard to argue with the trends he is pointing out, however that is not the entire story, or at least the interesting […]

Posted in Featured Posts, Trends & Concepts | Tagged Amazon, online shopping, Retail, Retail Trade | 2 Responses

News Analysis: New #IBMWatson Business Group Heralds The Commercialization Of Cognitive Computing. Ready For Augmented Mentality?

News Analysis: New #IBMWatson Business Group Heralds The Commercialization Of Cognitive Computing. Ready For Augmented Mentality?

By R "Ray" Wang on January 13, 2014

IBM Launches New Business Group In New York’s Silicon Alley On January 9th, 2014, on top of 51 Astor Place (i.e. World Trade Center Building 4), IBM CEO Ginny Rommety and long time veteran, but newly minted, IBM Watson Group Senior Vice President Michael Rhodin, announced IBM’s commitment to putting an entire business unit around […]

Posted in Business | Tagged Apps Strategy, Augmented Mentality, Business Analytics, business intelligence, business technology, CDO, CEO, Chief Customer Officer, Chief Digital Officer, Chief executive officer, Chief HR Officer, Chief information officer, CHRO, CIO, Cloud, Cognitive Computing, CoIT, Constellation Research, Data to Decisions, data visualization, Data2Decisions, Digital Business, Digital Disruption, Digital Strategy, DigitalBiz, disruptive, disruptive business models, disruptive technologies, Disruptive technology, early adopters, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise class, enterprise software, enterprise strategy, Ginny Rommety, Healthcare, ibm, IBM Watson, mike rhodin, News Analysis, R "Ray" Wang Apps Strategy, R "Ray" Wang;, Retail, rwang0, Software Insider, SoftwareInsider, vendor strategy

Event Report: #NRF14 Preview – Retail’s Big Show Hints At Lessons Learned In #MatrixCommerce

Event Report: #NRF14 Preview – Retail’s Big Show Hints At Lessons Learned In #MatrixCommerce

By R "Ray" Wang on January 12, 2014

Retails Big Show Transformed For 2014 Over 29,000 people are expected to gather at the National Retail Federation’s big show (NRF) this Sunday, January 11th, 2014, in New York City.  #NRF14 brings the intersection of new retail business models, products, store concepts, technology, society, and culture together! A few big trends emerge based on conversations […]

Posted in Business | Tagged analytics, Apps Strategy, B2B, B2B E-commerce, B2C, B2C E-commerce, Big Data, BigData, business intelligence, business strategy, Business Transformation, Chief Digital Officer, Chief HR Officer, Chief Marketing Officer, Chief People Officer, Chief Sales Officer, CHRO, CMO, commerce, Constellation Research, customer engagement, Customer Experience, CXP, Data to Decisions, Data2Decisions, Digital Business, Digital Disruption, DigitalBiz, ECommerce, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, HR, HR Tech, Human Capital Management, Human resources, Jacob K. Javitz, Matrix Commerce, National Retail Federation, new york, Quips, R "Ray" Wang;, Retail, rwang0, Software Insider, SoftwareInsider, vendor strategy

Ron Johnson Out: The Customer Experience Files

Ron Johnson Out: The Customer Experience Files

By Jeff Nolan on April 9, 2013

I was in a cab yesterday with my wife, who works in the fashion industry, and she casually mentioned that Ron Johnson was out at JCP. I can imagine that everyone in the retail and fashion industry was aware of this 12 hours before the rest of us. This morning I was watching Squawk Box […]

Posted in Business, Featured Posts | Tagged Companies, customer engagement, Customer Experience, JCP, Retail, Ron Johnson | 1 Response

Amazon Rock Solid, Netflix Still Struggling With Customer Satisfaction

Amazon Rock Solid, Netflix Still Struggling With Customer Satisfaction

By Louis Columbus on March 4, 2013

The latest results of the American Customer Satisfaction Index for retail and e-commerce show Amazon with a solid lead in customer satisfaction in both Internet retailing and across the entire department, discount and specialty retailer chain categories.  Their score of 85 on the ACSI Index puts them ahead of Nordstrom (84), Target (81) and Kohl’s […]

Posted in Business, Featured Posts | Tagged American Customer Satisfaction Index, Cloud Computing, Costco, Data Driven, Louis Columbus' blog, Media & Entertainment, Netflix, Nordstrom, Office Depot, Retail, Tech, ticker=NASDAQ:AMZN, ticker=NASDAQ:NFLX

Sales Productivity Kickoff

Sales Productivity Kickoff

By Denis Pombriant on January 16, 2013

We are at it again and why not?  It’s the start of another year and people are doing predictable things like having kickoffs of all sorts of things.  I just launched a new website and several new initiatives in research and thought leadership so I am no exception.  I am drinking the Kool-Aide, eating my […]

Posted in Business, Featured Posts | Tagged Retail, sales, Social Media

NetSuite deepens Retail presence

NetSuite deepens Retail presence

By Vinnie Mirchandani on January 10, 2013

I have written about the attractiveness of NetSuite’s cross-channel “commerce-as-a-service” capabilities to fast growing retailers like Ibex. Ibex uses NetSuite to manage customer interactions across smartphones, tablets, PCs and brick-and-mortar stores. So, I am not surprised to see NetSuite acquire Retail Anywhere’s business. Retail Anywhere has sold Point of Sales functionality on traditional POS terminals […]

Posted in Business | Tagged netsuite, Point of sale, Retail, Retail Anywhere

How Cloud Computing Is Accelerating Context-Aware Coupons, Offers and Promotions

How Cloud Computing Is Accelerating Context-Aware Coupons, Offers and Promotions

By Louis Columbus on January 2, 2013

Retailers and marketers often face the challenge of getting coupons, offers and promotions delivered at the perfect time and in the right context to their customers. The rapid advances in cyber foraging, contextual computing and cloud computing platforms are succeeding at revolutionizing this aspect of the retail shopping experience.  Context-aware advertising platforms and strategies can […]

Posted in Business, Featured Posts | Tagged analytics, byline=Louis Columbus, Cloud Computing, coupons, CRM, customer relationship management, gartner, google, Google Android, Google App Engine, Greystripe, Louis Columbus' blog, Millennial Media, mobile, offers, promotions, Radio Frequency Identification, Retail, Retailing, RFID, software as a service, Strategies & Solutions, Tech | 1 Response

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