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Retail

The Gap: System and process errors disrupt shopping experience

The Gap: System and process errors disrupt shopping experience

By Michael Krigsman on December 17, 2012

As author of the Beyond IT Failures blog, I am no stranger to problems that cause endless hassle to consumers, although usually I describe situations that happen to others. Today, however, I can offer a first-hand account of system errors at clothing retailer, Gap Inc., which owns major brands Gap, Banana Republic, Old Navy, Piperlime, […]

Posted in Business, Featured Posts | Tagged Banana Republic, Black Friday, Gap, Old Navy, Retail

Zara and Beyond: Does Your Supply Chain Support Modern Slavery? (Part 1)

Zara and Beyond: Does Your Supply Chain Support Modern Slavery? (Part 1)

By Jason Busch on October 4, 2011

When we think of slavery, we usually think about the term historically. African Americans were enslaved in America, Jews were enslaved by Pharaoh, so and so forth — essential history lessons that should inform modern thinking, but som…

Posted in Business | Tagged brazil, Home Depot, Retail, Slavery, Zara

Serendipity Happens… to Deliver Million$

Serendipity Happens… to Deliver Million$

By Susan Scrupski on October 3, 2011

As the world turns… social, expect to be surprised by the fruits of serendipity.  When large workforces embrace working socially, or as I love to call it – in “socialworking” mode, they discover new ways of solving problems and creating opportunities.  Insights are revealed in the fluid web of connections and sharing. We’ve seen a […]

Posted in Business, Featured Posts | Tagged adoption, Business process, case studies, Community, IBM Connections, Inventory, Lowes, Retail, social business

Big Data and the New Face of Commerce

Big Data and the New Face of Commerce

By Michael Fauscette on May 29, 2011

Here’s a simple task, let’s say you have an antique that you want to sell on eBay and you need to figure out what it’s worth, what would you do? I’ve sold a few things on eBay and to work…

Posted in Featured Posts, Technology / Software | Tagged Big Data, commerce, commerce 2.0, Loyalty, mobile, Retail, Social

Understanding Lumber Liquidators' ERP failure

Understanding Lumber Liquidators’ ERP failure

By Michael Krigsman on November 11, 2010

Retailer Lumber Liquidators announced disappointing earnings due to “reduced productivity” associated with its SAP implementation. Here’s what really happened.

Posted in Business | Tagged erp, Retail, sap, SAP Implementation | 1 Response

Image credit: Rackspace

SAP Private Cloud Work and Big Data – Press Pass

By Michael Coté on October 20, 2010

My discussions with the tech press about SAP’s recent Big Data and private cloud announcements.

Posted in Featured Posts, Technology / Software | Tagged analytics, Big Data, Chris Kanaracus, EMC, enterprise software, ibm, OpenStack, Press Pass, Private Cloud, Rackspace, Retail, sap, VMware

The Gap: Poor data creates CRM snafu

The Gap: Poor data creates CRM snafu

By Michael Krigsman on July 7, 2010

Online service problems at The Gap highlight the connection between back-end IT systems and customer satisfaction.

Posted in Business | Tagged CRM, customer service, Gap, Levi Strauss, online shopping, Overstock.com, Retail | 1 Response

foursquare – the Last Mile for Retailers?

foursquare – the Last Mile for Retailers?

By Chris Selland on July 6, 2010

Despite massive spending on CRM and marketing technology, it has been notoriously difficult for consumer product vendors and retailers to manage and analyze in-store behavior. Recently-funded foursquare – and the ecosystem the company is working to build – may offer a solution.

Posted in Featured Posts, Trends & Concepts | Tagged check-in, CRM, Facebook, Foursquare, Gowalla, marketing, Online Communities, Retail, SCRM, Social network, Twitter

Friday’s Feature: Microsoft Dynamics GP 2010

Friday’s Feature: Microsoft Dynamics GP 2010

By R "Ray" Wang on April 24, 2010


Latest Release Provides Existing Customers Good Reasons To Upgrade
Redmond, WA based Microsoft Corporation announced its Microsoft Dynamics GP 2010 (a.k.a. GP 11) product on April 20th, 2010.  Available May 1st 2010 in Australia, Canada, the Caribbean, the Middle East, New Zealand, South Africa, the United Kingdom, and the United States, the announcement perfectly coincides […]

Posted in Technology / Software | Tagged Apps Strategy, Business process, business solutions, CRM, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, Epicor, Epicor 9, Epicor Software, erp, Exact Software, Friday’s Feature, Great Plains, microsoft, Microsoft Business Solutions, Microsoft Dynamics, MIcrosoft Dynamics CRM, Microsoft Dynamics GP, Microsoft SharePoint, Microsoft SQL Server, Microsoft.NET, product launch, Product Review, Professional Services, project based solutions, Public Sector, Retail, Sage Group, sage software, SCM, Software Vendors, supply chain, Technology / Software, two-tier ERP, user conference, User Experience

Walmart Goes Direct and Doubles Down on Direct Savings

Walmart Goes Direct and Doubles Down on Direct Savings

By Jason Busch on January 14, 2010

There’s been plenty of coverage describing Wal-Mart’s new
procurement strategy to avoid middlemen and cut $12 billion in spend in recent
weeks. Surely, savings is a significant motivation behind this recent
action, as it is with anything Wal…

Posted in Business | Tagged cadmium, China, lead, procurement, Retail, Sams Club, Spend Management, supply risk, Wal-Mart

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