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RightNow Technologies

Last Look at Oracle OpenWorld 2013

Last Look at Oracle OpenWorld 2013

By Denis Pombriant on October 3, 2013

The ghost of Anthony Lye presided over Oracle OpenWorld’s third-day customer experience, or CX, keynote. For CRM and related things, it was the moment I’d been waiting for. Lye is in robust health as far as I know, but he has been gone from Oracle for about a year. He was the architect of Oracle’s […]

Posted in Business, Featured Posts | Tagged #oow13, Endeca, getsatisfaction, Larry Ellison, oracle, Oracle OpenWorld, RightNow Technologies

OpenWorld Perspective

OpenWorld Perspective

By Denis Pombriant on October 10, 2012

I went to Oracle OpenWorld as a guest of Oracle and came away with a variety of observations that I can share.  Some of what I saw was under NDA and that will remain undisclosed though I have to tell you that I did not see any labs or next generation products beyond what my […]

Posted in Featured Posts, Technology / Software | Tagged chatter, CRM, Facebook, Larry Ellison, linkedin, OOW, oow12, oracle, Oracle OpenWorld, RightNow Technologies, salesforce.com, Social Media, Twitter

Oracle OpenWorld 2012 So Far

Oracle OpenWorld 2012 So Far

By Denis Pombriant on October 3, 2012

I’ve been at OpenWorld for two days as I file this but so far, I have little CRM oriented material.  CRM really kicks in on Wednesday when the company focuses on CX or customer experience the moniker that Oracle has given to much of its CRM focus. CX is good for what Oracle is about […]

Posted in Featured Posts, Technology / Software | Tagged Cloud Computing, CRM, Exadata x3, Larry Ellison, OOW, oow12, oracle, Oracle Corporation, Oracle Exadata, Oracle OpenWorld, RightNow Technologies, salesforce.com, sust | 1 Response

OOW Keynote, Larry Ellison

OOW Keynote, Larry Ellison

By Denis Pombriant on October 1, 2012

I honestly thought I was going to have to wait longer to hear anyone from Oracle talk about seriously focusing the company’s hardware and software lines on the Cloud.  True, they’ve been saying cloud-like things for a couple of years but the pronouncements were features and functions that added something to the cloud discussion without […]

Posted in Featured Posts, Technology / Software | Tagged benioff, Cloud Computing, CRM, ellison, Larry Ellison, netsuite, OOW, oow12, oracle, Oracle Corporation, Oracle Exadata, Oracle OpenWorld, RightNow Technologies, salesforce, salesforce.com, technology | 4 Responses

Engagement != Experience != Relationship — You Know That, Right?

Engagement != Experience != Relationship — You Know That, Right?

By Esteban Kolsky on May 23, 2012

Oracle announced the acquisition of Vitrue this morning.  Did they need that?  Let me put it this way… if I say “Databases” you probably think Oracle… If I say “Marketing” there may be a lot of companies that come to mind before Oracle, if at all.  It will be added to their cloud offerings, joining […]

Posted in Business, Featured Posts | Tagged engagement, Larry Ellison, oracle, RightNow Technologies, Taleo, Vitrue

Holding a single version of the conversation

Holding a single version of the conversation

By Phil Wainewright on November 1, 2011

Here at the RightNow EMEA conference this morning, the SaaS customer service company is presenting its vision of the future of customer experience [disclosure: RightNow paid my travel and accommodation to be here]. RightNow’s customers are typically prosperous consumer brands at the leading edge of serving today’s socially networked, iPad-toting, metropolitan consumers. Those individuals expect […]

Posted in Featured Posts, Technology / Software | Tagged Greg Gianforte, oracle, RightNow, RightNow Technologies, salesforce.com

Cloud-y Days Ahead

Cloud-y Days Ahead

By Brian Sommer on October 26, 2011

Good to be a Cloud Software Shareholder (but not a customer!) Any doubts anyone had about the legitimacy of cloud application software should have been laid to rest the last few weeks. When Oracle weighs in to buy RightNow as part of a larger acquisition strategy to acquire cloud software products, then the landscape of […]

Posted in Business, Featured Posts | Tagged Cloud Computing, M&A, Mergers & Acquisitions, netsuite, oracle, RightNow, RightNow Technologies, SaaS, salesforce.com, software as a service, SuccessFactor | 1 Response

News Analysis: Oracle Buys RightNow For $1.43B

News Analysis: Oracle Buys RightNow For $1.43B

By R "Ray" Wang on October 25, 2011

The Acquisition Machine Heads To The Public Cloud Users gathered at the Customer Summit 2011 at the Broadmoor Hotel woke up to the shocking announcement that Oracle (NASDAQ: ORCL) announced a $1.43B acquisition of leading SMB CRM vendor RightNow Technologies (NASDAQ: RNOW) today.  According to Thomas Kurian, “Oracle is moving aggressively to offer customers a […]

Posted in Business, Featured Posts | Tagged acquisition, acquisitions, Apps Strategy, Art Technology Group, ATG, CIO, Cloud, Cloud Computing, Cloud options, CMO, Constellation Research, CRM, customer engagement, Customer Experience, customer service, customer service; -business, Customer Support, enterprise applications, enterprise apps, Enterprise Business Apps, enterprise software, mergers, Mergers And Acquisitions, News Analysis, oracle, Oracle CRM On Demand, Oracle Fusion Apps, Oracle Fusion Middleware, R “Ray” Wang;, R "Ray" Wang;, RightNow, RightNow Technologies, rwang0, social business, Social Business Software, Social CRM, social technologies, vendor strategy | 2 Responses

RightNow buy opens Oracle's SaaS gambit

RightNow buy opens Oracle’s SaaS gambit

By Phil Wainewright on October 25, 2011

When Oracle announced its new Public Cloud earlier this month, it promised a “complete suite” of applications ranging across financials, human capital, supply chain, procurement, CRM and much more. At the time it seemed the applications would be from Oracle’s existing portfolio, but today a new strategy became clear. With the acquisition of early SaaS […]

Posted in Business, Featured Posts | Tagged Greg Gianforte, netsuite, oracle, RightNow, RightNow Technologies, salesforce.com, software as a service

Monday’s Musings: A Working Vendor Landscape For Social Business

Monday’s Musings: A Working Vendor Landscape For Social Business

By R "Ray" Wang on August 15, 2011

Confusion Persists In The Social Business Market As with any new disruptive technology, the social business solution landscape faces a dynamic, confusing, and converging market. As vendors seek to grab mind share and market share, customers and prospects remain confused as to what are the right business problems to address with social business. However, rampant […]

Posted in Business, Featured Posts, Technology / Software | Tagged adobe, Adobe Omniture, Angel, Apps Strategy, Art Technology Group, ATG, Attensity, Attensity Group, Avaya, Bazaarvoice, broadvision, Broadvision Clearvale, CEO, CIO, Cisco, Cisco Quad, Clearvale, CMO, collaboration, collaboration software, community platforms, Consumerization of IT, CRM, customer engagement, customer experience management, customer service, disruptive, disruptive technologies, Disruptive technology, e20, e2conf, early adopters, early adoptions, early movers, eGain, Endeca, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise collaboration, enterprise software, enterprise strategy, Facebook, Genesys, Get Satisfaction, getsatisfaction, google, GooglePlus, ibm, IBM Connections, IBM Lotus, ibm software group, INgage Networks, Jive, Jive Software, KickApps, lithium, Lithium Technologies, microsoft, Microsoft Lync, Microsoft SharePoint, middleware, middleware platforms, Monday's Musings, Monday’s Musings, Moxie, Mzinga, NewsGator, Omniture, oracle, Oracle ATG, Oracle Beehive, R “Ray” Wang;, R "Ray" Wang;, RightNow, RightNow Technologies, rwang0, Saba, Salesforce Chatter, salesforce.com, sap, SAP Streamworks, SCRM, sharepoint, social business, Social Business Software, social commerce, Social CRM, Social Media, social middleware, social service, social support, social technologies, Socialcast, socialtext, Teleperformance, tibbr, Tibco, Tibco Tibbr, VMware, VMware SocialCast, west, yammer | 2 Responses

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