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RightNow

ORCL Launches CEM

ORCL Launches CEM

By Denis Pombriant on June 28, 2012

Oracle launched its customer experience push this week with an announcement by co-president Mark Hurd.  The new direction begins to pull together the results of Oracle’s latest buying spree in which it purchased ATG for e-commerce, RightNow Technologies for customer service and other technologies for analytics in cyberspace. While Oracle will always draw skeptics the […]

Posted in Business | Tagged Anthony Lye, ATG, CEM, CRM, economics, IDG, Kanarkus, oracle, RightNow | 1 Response

Holding a single version of the conversation

Holding a single version of the conversation

By Phil Wainewright on November 1, 2011

Here at the RightNow EMEA conference this morning, the SaaS customer service company is presenting its vision of the future of customer experience [disclosure: RightNow paid my travel and accommodation to be here]. RightNow’s customers are typically prosperous consumer brands at the leading edge of serving today’s socially networked, iPad-toting, metropolitan consumers. Those individuals expect […]

Posted in Featured Posts, Technology / Software | Tagged Greg Gianforte, oracle, RightNow, RightNow Technologies, salesforce.com

Cloud-y Days Ahead

Cloud-y Days Ahead

By Brian Sommer on October 26, 2011

Good to be a Cloud Software Shareholder (but not a customer!) Any doubts anyone had about the legitimacy of cloud application software should have been laid to rest the last few weeks. When Oracle weighs in to buy RightNow as part of a larger acquisition strategy to acquire cloud software products, then the landscape of […]

Posted in Business, Featured Posts | Tagged Cloud Computing, M&A, Mergers & Acquisitions, netsuite, oracle, RightNow, RightNow Technologies, SaaS, salesforce.com, software as a service, SuccessFactor | 1 Response

News Analysis: Oracle Buys RightNow For $1.43B

News Analysis: Oracle Buys RightNow For $1.43B

By R "Ray" Wang on October 25, 2011

The Acquisition Machine Heads To The Public Cloud Users gathered at the Customer Summit 2011 at the Broadmoor Hotel woke up to the shocking announcement that Oracle (NASDAQ: ORCL) announced a $1.43B acquisition of leading SMB CRM vendor RightNow Technologies (NASDAQ: RNOW) today.  According to Thomas Kurian, “Oracle is moving aggressively to offer customers a […]

Posted in Business, Featured Posts | Tagged acquisition, acquisitions, Apps Strategy, Art Technology Group, ATG, CIO, Cloud, Cloud Computing, Cloud options, CMO, Constellation Research, CRM, customer engagement, Customer Experience, customer service, customer service; -business, Customer Support, enterprise applications, enterprise apps, Enterprise Business Apps, enterprise software, mergers, Mergers And Acquisitions, News Analysis, oracle, Oracle CRM On Demand, Oracle Fusion Apps, Oracle Fusion Middleware, R “Ray” Wang;, R "Ray" Wang;, RightNow, RightNow Technologies, rwang0, social business, Social Business Software, Social CRM, social technologies, vendor strategy | 2 Responses

RightNow buy opens Oracle's SaaS gambit

RightNow buy opens Oracle’s SaaS gambit

By Phil Wainewright on October 25, 2011

When Oracle announced its new Public Cloud earlier this month, it promised a “complete suite” of applications ranging across financials, human capital, supply chain, procurement, CRM and much more. At the time it seemed the applications would be from Oracle’s existing portfolio, but today a new strategy became clear. With the acquisition of early SaaS […]

Posted in Business, Featured Posts | Tagged Greg Gianforte, netsuite, oracle, RightNow, RightNow Technologies, salesforce.com, software as a service

Oracle buys RightNow Technologies

Oracle buys RightNow Technologies

By Michael Fauscette on October 24, 2011

This morning Oracle announced its intent to acquire RightNow Technologies, a SaaS customer service / CRM application vendor for ~$1.5B. The acquisition is positioned to expand Oracle’s recently announced Public Cloud offering and signals a shift in focus for Oracle’s acquisition strategy. Oracle’s Public Cloud offering, up to this announcement, was presumed to be composed […]

Posted in Business, Featured Posts | Tagged acquisition, Cloud, CRM, customer service, oracle, RightNow, SaaS, salesforce.com

Monday’s Musings: A Working Vendor Landscape For Social Business

Monday’s Musings: A Working Vendor Landscape For Social Business

By R "Ray" Wang on August 15, 2011

Confusion Persists In The Social Business Market As with any new disruptive technology, the social business solution landscape faces a dynamic, confusing, and converging market. As vendors seek to grab mind share and market share, customers and prospects remain confused as to what are the right business problems to address with social business. However, rampant […]

Posted in Business, Featured Posts, Technology / Software | Tagged adobe, Adobe Omniture, Angel, Apps Strategy, Art Technology Group, ATG, Attensity, Attensity Group, Avaya, Bazaarvoice, broadvision, Broadvision Clearvale, CEO, CIO, Cisco, Cisco Quad, Clearvale, CMO, collaboration, collaboration software, community platforms, Consumerization of IT, CRM, customer engagement, customer experience management, customer service, disruptive, disruptive technologies, Disruptive technology, e20, e2conf, early adopters, early adoptions, early movers, eGain, Endeca, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise collaboration, enterprise software, enterprise strategy, Facebook, Genesys, Get Satisfaction, getsatisfaction, google, GooglePlus, ibm, IBM Connections, IBM Lotus, ibm software group, INgage Networks, Jive, Jive Software, KickApps, lithium, Lithium Technologies, microsoft, Microsoft Lync, Microsoft SharePoint, middleware, middleware platforms, Monday's Musings, Monday’s Musings, Moxie, Mzinga, NewsGator, Omniture, oracle, Oracle ATG, Oracle Beehive, R “Ray” Wang;, R "Ray" Wang;, RightNow, RightNow Technologies, rwang0, Saba, Salesforce Chatter, salesforce.com, sap, SAP Streamworks, SCRM, sharepoint, social business, Social Business Software, social commerce, Social CRM, Social Media, social middleware, social service, social support, social technologies, Socialcast, socialtext, Teleperformance, tibbr, Tibco, Tibco Tibbr, VMware, VMware SocialCast, west, yammer | 2 Responses

Executive Profiles: Disruptive Tech Leaders In Social Business And Cloud Computing

Executive Profiles: Disruptive Tech Leaders In Social Business And Cloud Computing

By R "Ray" Wang on May 29, 2011

Executive Profile Series Delivers The Inside View On Disruptive Technologies Starting this week, we’ll be kicking off an on-going series of interviews with the people behind the technologies in Cloud Computing and Social Business.  The interviews should provide insightful points of view from a customer, industry, and vendor perspective.  The transcript of the 30 minute […]

Posted in Business | Tagged aaron levie, Adam Rogers, adobe, Adobe Systems, Alan F. Nugent, Alcatel-Lucent, Alistair Rennie, Aneel Bhusri, Attensity Group, Bill Jacarsuo, Bob Kelly, Box.net, Brad Smith, BunchBall, Charlie Isaacs, Clarabridge, Cloud, Cloud Computing, Danile Debow, David Bankston, David Sacks, disruptive, disruptive technologies, Disruptive technology, Ed Van Siclen, Eugene Lee, Executive Profiles, Gaurav Dhillon, Get Satisfaction, Greg Gianforte, hootsuite, Ian Hersey, ibm, INgage Networks, Intuit, Jive Software, Lithium Technologies, loic le meur, Lyle Fong, Marcel LeBrun, Michael Ni, microsoft, Moxie Software, Mzinga, netsuite, Parker Harris, Pervasive Software, Peter Lorenz, R “Ray” Wang;, R "Ray" Wang;, Radian6, Rajat Paharia, Ram Menon, Randy Guard, RightNow, RightNow Technologies, Rob Howard, Rob Tarkoff, rwang0, Ryan Holmes, Rypple, salesforce.com, sap, SAP AG, SAS Institute, seesmic, Sid Banerjee, SnapLogic, social business, Social Business Software, socialtext, Telligent, TIBCO Software, Tien Tzuo, Tom Kelly, Tony Zingale, Ultimate Software, vendor strategy, Verafirma, Wendy Lea, workday, yammer, Zach Nelson, Zuora | 1 Response

The CRM Watchlist Part II: The Usual Suspects

The CRM Watchlist Part II: The Usual Suspects

By Paul Greenberg on December 31, 2010

I have to imagine that Kevin Spacey is getting sick and tired of the use of his movie’s title for pretty much everything related to a regular event.  So this “Sigh” is for him. Sigh. In the first CRM Watchlist 2011 (long) post I covered the Big 4. In round 2, we’re going to look […]

Posted in Business, Featured Posts, Technology / Software | Tagged CRM, CRM Watchlist, netsuite, OneWorld, Pivotal, RightNow, Sage, sap, SAS, sugarcrm | 1 Response

Next year is a strategic opportunity

Next year is a strategic opportunity

By Denis Pombriant on December 29, 2010

Recessions are always a good time to rebuild your competitive infrastructure and the slow growth/recession of the last couple of years has been no exception.  On the stock market, the technology sector seems to be doing quite well.  After bottoming in the middle of the summer the software companies especially seem to be rebounding.  Microsoft, […]

Posted in Business | Tagged 2011 Predictions, analytics, Cloud Computing, CRM, economics, microsoft, netsuite, oracle, RightNow, salesforce, SAS, technology | 1 Response

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