Customer Service: Getting the Basics Right
Total customer experience will drive customer service strategies for physical and online retailers.
Safeway Bushwhacks Its Customers, Laughs It Off
Beware if you’re shopping at a Safeway and attempt to exit with a shopping cart – you may get a severely bruised shin. Or worse, if you’re older with fragile bones. Most likely you can avoid the problem if you don’t patronize the Starbucks counter. (I’m sure Starbucks will be happy to hear that.) Expect […]
