By Jeff Nolan on August 9, 2012
Total customer experience will drive customer service strategies for physical and online retailers.
By Merv Adrian on July 7, 2010
Beware if you’re shopping at a Safeway and attempt to exit with a shopping cart – you may get a severely bruised shin. Or worse, if you’re older with fragile bones. Most likely you can avoid the problem if you don’t patronize the Starbucks counter. (I’m sure Starbucks will be happy to hear that.) Expect […]