Salesforce1: Employee Productivity and Mobile Experiences
At Dreamforce last Fall, Salesforce introduced it’s new platform offering, Salesforce1. This week I attended the World Tour event in NYC for Salesforce1 and spent some time talking to Salesforce execs and an assortment of customers about the platform. I’ve started to write this post several times since I first heard about it, but after […]
Seven Lessons Learned In Customer Experience Strategies During A Data Breach (such as Target’s)
Every Brand Should Have A Plan For A Data Breach The confluence of centralized personally identifiable information, reliance on digital channels, ease of hacking of magnetic stripes, and the application of the Willy Sutton rule ( a.k.a. you rob banks because that’s where the money is) improve the odds that many organizations will face a […]
IDG Cloud Computing Survey: Security, Integration Challenge Growth
IDG Enterprise recently published Cloud Computing: Key Trends and Future Effects Report, showing how enterprises continue to struggle with security, integration and governance while finding immediate value in collaboration and customer relationship management (CRM) applications. IDG’s methodology is based on interviews with 1,358 respondents, stratified across CIO, Computerworld, CSO, InfoWorld, ITworld, and Network World websites, in addition […]
PRISM Projected To Cost U.S. Cloud Computing Industry $35B
U.S.-based cloud computing providers are projected to lose up to 20% of foreign market revenues or $35B over the next three years as a result of disclosures involving PRISM. The Information Technology and Innovation Foundation (ITIF), a Washington, D.C.-based think tank published How Much Will PRISM Cost the U.S. Cloud Computing Industry? (free to download, […]
Innovating IT Risk Management
A sad truth in our industry is CIOs don’t often get fired for not being innovative. But they do get fired for major data or security breach or business continuity failure. In spite of that it is a bit concerning how IT risks keep exploding. Here are some: There is growing acceptance that most commercially […]
Shifting IT delivery to tablets: The strategic issues
Tablets are likely to become the primary computing experience for workers over the next few years. What will it take to successfully shift IT delivery to these devices given the security worries, legacy IT landscape, BYOD, and other issues?
Flashback kicks the myth of Apple invincibility squarely in the jewels
One of the critical areas we believe is too-frequently neglected in today’s business operations planning is security and risk. With the amount of data flitting between hundreds of global locations and millions of servers -to how much risk are your operations, today, being exposed? How many local and regional regulations are you flouting? How […]
Password Strength and Security
xkcd has a cartoon that beautifully explains why strict password rules have brought us to a pass where it remains relatively easy for a computer to hack the password. But very difficult for people to remember them. My company, like most large corporates, has a password policy that forces the use of numbers, large caps, […]
Your Security Rests With Sites You Don’t Even Own
What if your business could suffer a major security breach even though your own sites were all properly secured and not penetrated? ”How can that happen?” you ask.
Welcome to the world of typosquatting. The problem starts when employees send emails containing sensitive information. If they mistype the name of the destination domain slightly…
Private Social Networks
By now you’d pretty much have to live under a rock to be completely ignorant about online social networks, whether you participate in them or not. Earlier this week facebook hit the news again with its ever rising valuation now…
