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sense and respond

Transforming Data Into Action - Part Two

Transforming Data Into Action – Part Two

By Michael Fauscette on December 2, 2014

In part one of this series we looked at big data and transforming it into smart data, or data that is contextual, relevant and delivered to the right people / person at the right time. One of the other interesting and growing use cases in the business use of data is something called small data. […]

Posted in Featured Posts, Technology / Software | Tagged Apache Hadoop, Beowulf cluster, Big Data, CRM, Customer, Customer Experience, CX, data, data2action, decision systems, Distributed computing, enterprise, mapreduce, marketing, Open source, sales, sense and respond, small data, smart data, socbiz, supercomputer

Transforming Data Into Action - Part One

Transforming Data Into Action – Part One

By Michael Fauscette on September 29, 2014

Everywhere you look in tech today you’ll read / hear about big data and all the many uses businesses could get from it. Businesses do certainly need to become more data driven and in fact the business model for the Information Age is something we’ve referred to as “sense and respond”. Moving from the old […]

Posted in Featured Posts, Technology / Software | Tagged Big Data, Business Models, CX, data, data2action, decision, experience, information, processing, sense and respond, small data, smart data

Making Better Business Decisions Part 3

Making Better Business Decisions Part 3

By Michael Fauscette on January 8, 2014

In part one and two of this series I spent a fair bit of time discussing the drivers for building a sense and respond, data driven business. The concept, I think, is pretty obvious when you put it into the…

Posted in Featured Posts, Trends & Concepts | Tagged analytics, Culture, data, decision, sense and respond, socbiz, social business | 1 Response

Productivity

Productivity

By Michael Fauscette on March 1, 2013

Around the world of social software, particularly enterprise social networks (ESN), the discussion of value always gets back to a discussion of worker productivity. It’s a logical point of focus of course, I mean ESNs should increase productivity through reducing time to find correct information or expert(s); by reducing push email through a pull – […]

Posted in Featured Posts, Trends & Concepts | Tagged automation, Big Data, Cloud, decisions, ESN, mobile, sense and respond, socbiz, Social, work | 1 Response

Sense and Respond and the New Way of Selling

Sense and Respond and the New Way of Selling

By Michael Fauscette on September 17, 2012

Okay, I started this out with a lie, this isn’t a new way to sell at all. The sense and respond approach to selling is as old as business itself. Think about an old fashion "mom and pop" business, it…

Posted in Business, Featured Posts | Tagged behavioral modeling, CRM, omni-channel, predictive, sales, SCRM, sense and respond, socbiz, Social, social business

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