Service level management
By Phil Wainewright on April 2, 2010
Many customers are willing to pay up to three years in advance for SaaS contracts, which can make a huge difference to the vendor’s bank balance. But what are the potential pitfalls?
Posted in Business, Featured Posts | Tagged Business Model, Business Models, Cloud Computing, Contract, Customer Experience, netsuite, Operational Accounting, Revenue, RightNow Technologies, SaaS, salesforce.com, Service level management, software as a service, software licensing, Venture Capital
By Phil Wainewright on January 20, 2010
Today’s announcement that Microsoft and Intuit are to marry up their cloud platforms with a software development kit makes perfect sense to me. Some of my ZDNet colleagues have been less impressed — Dennis Howlett calls it more PaaS to put in your aaS environment while Mary Jo Foley says it’s to shore up Redmond’s […]
Posted in Featured Posts, Technology / Software | Tagged Azure, Cloud Computing, Development, ecosystems, integration, Intuit, Intuit Partner Platform, microsoft, Platform as a service, Service level management