Layoffs are bad for service firms
Service firms have used layoffs with greater frequency. But, shouldn’t people-oriented businesses exercise even more care in using this ‘management tool’? Newsweek has a great cover story that kicks off this discussion.
Deloitte’s Ethical Problem – Will Be Revisited Again?
A former Deloitte Vice Chairman is handed an unfavorable court decision in Delaware. The allegations against him are eye opening. How can service firms prevent these events from happening in the first place?
Update: Fieldglass
Local Chicago software firm is growing, prospering and winning in a down economy and tough, consolidating sector. Learn more about Fieldglass and the issues in the contingent services space.
Book Review: CMMI for Services
Could your service firm be better? Are there processes that need some help? Here’s a review of new book on CMMI for Services.
Collector’s Item: Accenture/Tiger Woods advertising
The Tiger Woods/Accenture connection is starting to disappear. Better look fast as evidence of this marketing marriage is dissolving quickly.
Panaya – A different kind of ERP third party maintenance provider
ERP update costs got your firm stuck on old releases? Panaya may have cloud-based way to help your firm stay current in a less costly and less risky manner.
H-1B Visas, the AFL-CIO and the Need for Change
The H-1B visa is not working well for visa holders, certain U.S. workers or the U.S. government. A report published by the AFL-CIO is a fascinating read on the subject.
Accenture: ‘Branded’ by the Tiger Woods mess
Accenture’s connection to Tiger Woods may be moving from the Asset to the Liability column. Should firms tie so much of their branding in with a celebrity?
Inappropriate Performance Review Phrases (We’d All Like to Use)
The toughest performance reviews are the ones for the most troubling of employees. How do you capture their ineptitude, indifference or incompetence in a pithy, to-the-point phrase? Read on…
Before you do that BPO, Audit, Consulting or other services deal, check out these costs
How service providers spend money on T&E is your business. You’ll pay for it one way or another. Check out these numbers and the questions you should pose to your next service provider.
