
An invigorating day with Talent Management executives
Readers know I like small, specialized services firms like appirio and Corefino. I have also been a fan of Knowledge Infusion and its work around talent management for a while, and yesterday that respect jumped multiple fold. Oh, they gave me a cha…

Genpact: Procurement BPO Brains and Brawn (Part 1)
I had the chance to attend Genpact’s industry analyst day last week in Boston. During the meeting, which didn’t focus on procurement or supply chain exclusively but rather broader BPO, I was stricken by the frequency with which the management team continued to refer back to Spend Management, supply management topics and procurement case examples […]

Building a Lean Six Sigma and Process Excellence Culture
Not surprisingly, this conference is as much or more about the cultural aspects of LSS as the techniques and tools, and Jason Schulist of DTE Energy (a US utility company) gave a presentation on their continuous improvement journey. They’ve been at LSS for more than 10 years, starting with Kaizen in 1998, moving into Six […]

Lean Six Sigma & Process Improvement: David Brown of Motorola
I missed the first morning of the IQPC Lean Six Sigma & Process Improvement conference in Toronto today, but with my usual impeccable timing, showed up just in time for lunch (where we had to explain the rules of curling to the American attendees). The first session this afternoon is with David Brown, a black […]

Friday Rant: What’s Holding Ariba Back? (Part 3)
In this final post in this Friday Rant series on what’s holding Ariba back (see Part 1 and Part 2 here), I’ll continue to delve into the services question that looms large over Ariba’s current offerings, future vision, and channel partnerships. I bel…