SMAC and Big Data

Time to stop the buzzword balderdash and become meaningful again

By Phil Fersht on May 27, 2014

Our industry has started to lose the plot with the amount of buzz terms spewing around

Posted in Featured Posts, Trends & Concepts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Confusing Outsourcing Information, Enterprise Irregulars, HfS Surveys: All our Survey Posts, HfS Surveys: State of Outsourcing 2014, HfSResearch.com Homepage, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Research, Robotic Process Automation, SMAC and Big Data, The Future of Outsourcing | 1 Response

Ten make the Winner’s Circle for Cloud Infrastructure Services: Accenture, Amazon, HP, IBM and Wipro lead the pack

By Phil Fersht on May 8, 2014

HfS releases the 2014 Cloud Infrastructure Services Blueprint Report: Accenture, Amazon, HP, IBM and Wipro lead the pack

Posted in Featured Posts, Technology / Software | Tagged Buyers' Sourcing Best Practices, Cloud Computing, Enterprise Irregulars, HfS Blueprint Results, HfSResearch.com Homepage, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Research, Outsourcing Vendors, PaaS, SaaS, Security and Risk, SMAC and Big Data, Sourcing Change Management, The Future of Outsourcing, The Internet of Things

BPO: Pronounced dead, but still very much alive

By Phil Fersht on April 30, 2014

BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years’ away from being put to bed.

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, GBS 2013 Study, Global Business Services, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Research, Outsourcing Vendors, PaaS, procurement, Robotic Process Automation, SaaS, SMAC and Big Data, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing

Cogny cogitates on a new industrial revolution

By Phil Fersht on April 18, 2014

Genpact’s Patrick Cogny talks to Phil Fersht about how the firm is approaching the manufacturing sector with what he calls the “New Industrial Revolution”

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Enterprise Irregulars, Finance & Accounting BPO, Global Business Services, HfSResearch.com Homepage, Industry-specific Outsourcing, Innovation in Outsourcing, Knowledge Process Outsourcing & Analytics, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Heros, Outsourcing Vendors, SMAC and Big Data, Talent in Sourcing, The Future of Outsourcing

The Indian majors double their market share in just four years – what’s the secret and can they be stopped?

By Phil Fersht on March 25, 2014

It may be harder for some of the traditional providers to fight their way back into the services game than the Indian majors to continue their surge

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Cloud Computing, Current Affairs, Enterprise Irregulars, Global Business Services, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Research, Outsourcing Vendors, PaaS, Robotic Process Automation, SaaS, SMAC and Big Data, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing | 1 Response

Is BPO on the brink of a technology revolution?

By Phil Fersht on March 19, 2014

Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes

Posted in Business, Featured Posts | Tagged Accenture, BPO, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Charles Sutherland, Cloud Computing, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, HfS Surveys: All our Survey Posts, HfS Surveys: Technology in BPO 2014, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, Innovation in Outsourcing, Knowledge Process Outsourcing & Analytics, mobility, Outsourcing and Technology, PaaS, Phil Fersht, procurement, Robotic Process Automation, SaaS, SMAC and Big Data, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing

The Progressive BPO Train has left the Station – is IBM on it?

By Phil Fersht on March 10, 2014

We would have major concerns about IBM’s positioning for Progressive BPO services, were IBM to seek to sell off the lower-margin elements of its F&A, Procurement or HR businesses, like it has with its customer services BPO business.

Posted in Business, Featured Posts | Tagged BPO, Business Process Outsourcing (BPO), Cloud Computing, Current Affairs, Enterprise Irregulars, Finance & Accounting BPO, Financial Services Sourcing Strategies, Global Business Services, HfS, HfSResearch.com Homepage, HR Outsourcing, IaaS and BPaaS, ibm, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Vendors, PaaS, SaaS, SMAC and Big Data, Talent in Sourcing, The Future of Outsourcing