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Dell Launches Social Media Services Practice

Dell Launches Social Media Services Practice

By Michael Fauscette on December 9, 2012

One of the biggest concerns I hear from companies about social business in general is the lack of services / consulting expertise to help with implementation and operations. There is a skills gap today across all of the functional areas…

Posted in Business, Featured Posts | Tagged Customer, Dell, services, smm, socbiz, Social, social consulting, Social Media | 1 Response

Influence and Business

Influence and Business

By Michael Fauscette on November 15, 2011

Last week I was on a vendor briefing call (social media monitoring and response) and the subject of influence and it’s use by business came up in the discussion. It started me thinking again about influence and how (or if)…

Posted in Featured Posts, Trends & Concepts | Tagged data, influence, Klout, measurement, smm, Social, socialytics | 1 Response

News Analysis: Lithium’s Acquisition of Scout Labs Ups The Ante in Social CRM

News Analysis: Lithium’s Acquisition of Scout Labs Ups The Ante in Social CRM

By R "Ray" Wang on May 11, 2010

Social Media Monitoring Addition Adds Social Customer Insight To Lithium’s Community and Social CRM Offerings

Lithium, a social CRM (SCRM) and community platform vendor announced today it had acquired Scout Labs, a social media monitoring (SMM) provider.  According to a variety of sources, the estimated purchase price for the deal ranged between 20 and 25 million.  […]

Posted in Business, Featured Posts | Tagged 5M's, 5M’s, acquisitions, Alterian, analytics, BuzzGain, Clarabridge, community platforms, CRM, Cymfony, Jennifer Zesut, lithium, Lithium Technologies, Lyle Fong, mergers, Radian6, Scout Labs, SCRM, smm, Social CRM, social media monitoring, use cases, Viralheat, Visible Technologies | 2 Responses

News Analysis: Biz360 Acquisition Signals Attensity Group’s Move Into Social CRM

News Analysis: Biz360 Acquisition Signals Attensity Group’s Move Into Social CRM

By R "Ray" Wang on May 4, 2010

eService Meets Social Media Monitoring, A Natural Evolution To SCRM

On April 28th, Attensity Group, an eService and semantic analytics provider announced its acquisition of Biz360, a social media monitoring (SMM) and community platform player.  Conversations with Attensity’s CMO, Michelle DeHaaf, highlight the importance of listening platforms in Attensity’s overall social CRM (customer relationship management) and […]

Posted in Business | Tagged 5M's, 5M’s, acquisitions, analytics, Attensity, Brad Brodigan, community platforms, CRM, Empolis GmbH, eService, Living-e AG, Management, mapping, master data management, mdm, measurement, mergers, Michelle DeHaaf, middleware, monitoring, SCRM, SCRM use cases, smm, Social CRM, social media monitoring, use cases

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