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Disrupting Today's Workplace - Part Two

Disrupting Today’s Workplace – Part Two

By Michael Fauscette on July 7, 2014

 

Posted in Featured Posts, Trends & Concepts | Tagged Blog, Business Models, disruptwork, Enterprise 2.0, future of work, mobile, networked business, social business, Social CRM, Social Enterprise, social web, technology, Web 2.0, Web 3.0, Web/Tech | 2 Responses

Social Business Maturity Model, The Next Generation

Social Business Maturity Model, The Next Generation

By Michael Fauscette on May 29, 2014

Way back in 2011 we published a maturity model for the adoption of social technologies and the resulting cultural and process changes that those technologies could enable. Quite a lot has happened since then of course but happily some of the fundamental business impacts from the use of social technologies hasn’t. We do understand them […]

Posted in Featured Posts, Trends & Concepts | Tagged Business Models, custoemr, CX, employee, engagement, Enterprise 2.0, EX, experience, future of work, idc, maturity, model, networked business, partners, socbiz, Social, social business, Social CRM, Social Enterprise, social web, technology, Web/Tech | 1 Response

Net Neutrality, Are We Losing the Battle?

Net Neutrality, Are We Losing the Battle?

By Michael Fauscette on March 10, 2014

I was working on some more research on business model innovation the other day and as I thought about the role of the Internet in business model disruptions over the past 15+ years, I couldn’t keep my mind from wondering back to something that has troubled me for the past couple of weeks, the proposed […]

Posted in Featured Posts, Trends & Concepts | Tagged Business Models, Comcast, Current Affairs, FCC, FTC, internet, ISP, net neutrality, Netflix, pay for play, social web, technology, Time Warner, Web 2.0, Web/Tech | 1 Response

Meeting Customer Expectations (Video)

Meeting Customer Expectations (Video)

By Michael Fauscette on December 20, 2013

Here’s another installment from my video recording session with the eCornell team, this time looking at customer experience and meeting customer expectations. I’ve written and talked about this for some time, so none of it should be particularly new. In…

Posted in Business | Tagged CRM, CX, eCornell, mobile, networked business, SaaS, socbiz, social business, Social CRM, Social Enterprise, social web, technology

Presentation: Getting Maximum Value from Your Customer Community Investment

Presentation: Getting Maximum Value from Your Customer Community Investment

By Michael Fauscette on August 23, 2013

The following slides are from a presentation I did on 8/20/13 at CRM Evolution conference in NYC.

Posted in Business, Technology / Software | Tagged Community, CRM, networked business, social business, Social CRM, Social Enterprise, social web, technology

Come Shake your Cosmic Thing in Atlanta this Fall

Come Shake your Cosmic Thing in Atlanta this Fall

By Susan Scrupski on July 3, 2013

In my new role as social mercenary while I work on the startup, I’ve been doing some work for my good friend, Robin Carey, founder of Social Media Today (SMT).  Robin is one of the key influentials who served as an early catalyst to introduce the social phenomenon to the business world. SMT is a […]

Posted in Business | Tagged Atlanta, Blogworld, conferences, Maggie Fox, Porter Gale, robin carey, Social Media, social media marketing, Social Media Today, social web

2012: The Year in Enterprise Software

2012: The Year in Enterprise Software

By Michael Fauscette on January 4, 2013

As we move into 2013 it’s time to take a look back and see what major events shaped and changed enterprise software in 2012. It was an active year, particularly from the standpoint of continued consolidation in the enterprise software…

Posted in Business, Featured Posts, Technology / Software | Tagged acquisition, Business Models, CIO, CX, enterprise, Enterprise 2.0, ESN, innovation, IT, microsoft, mobile, networked business, oracle, SaaS, salesforce.com, sap, socbiz, Social, social business, Social CRM, Social Enterprise, social web, technology, Technology / Software, Web/Tech | 1 Response

SAP Goes Social

SAP Goes Social

By Michael Fauscette on October 31, 2012

It’s turning into a big news week for enterprise social network (ESN) software, first Yammer’s 1st user conference, YamJam12, and then a very interesting announcement from SAP. SAP has, in the past at least, not really exhibited a great deal…

Posted in Business, Technology / Software | Tagged ESN, Jam, mobile, networked business, networks, oracle, SaaS, salesforce.com, sap, SCRM, socbiz, social business, Social CRM, Social Enterprise, social SW, social web, technology, Web/Tech

Twitter, Politics, and Sentiment Analysis

Twitter, Politics, and Sentiment Analysis

By Michael Fauscette on February 23, 2012

I had an interesting conversation with a journalist recently that made me think a bit more on the use of social data for decision support, the accuracy of socially generated big data and the ability to apply current technologies to turn that data into useful information. The topic was the potential to use socialytics in […]

Posted in Featured Posts, Technology / Software | Tagged analytics, Big Data, Politics, sentiment, socbiz, Social, Social Enterprise, social web, Twitter | 1 Response

Customer Service, the New Marketing in the Era of the Social Customer

Customer Service, the New Marketing in the Era of the Social Customer

By Michael Fauscette on November 30, 2011

Okay, I’m not the first person to write about this idea, but it has been on my mind lately, so I wanted to share my perspective on what I think is a very important change that is starting to occur for businesses and customers. The social customer is a term that is used quite a […]

Posted in Business, Featured Posts | Tagged Business, Customer, SCRM, service, socbiz, Social, social web

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