By Bob Warfield on March 3, 2011
Do you have any special customers that your developers hate? These are the customers that can mysteriously break your products over and over again, even though perhaps thousands of others report no problems. How does this work? First, understand the psychology of bugs. Developers don’t consciously create bugs, they come about as errors of omission, […]
By Michael Krigsman on December 28, 2010
Top ten failure lists are a dime a dozen. This one is exceptional because the guy who compiled it wrote the book on this subject.