By Bob Warfield on October 3, 2010
Must reads for any startup are Jeff Nolan’s “The Myth of Freemium and Related Pricing Topics” and VC Seth Levine’s “Pricing models, the freemium myth and why you may not be charging enough for your product.” I’ve written about my own experience with Freemiums and price changes at Helpstream. Some high points from these two […]
Posted in Business | Tagged Business, freemium, Jeff Nolan, marketing, pricing, SaaS, Seth Levine, software as a service, software pricing, strategy, venture
By Chris Selland on June 23, 2010
Yesterday Salesforce publicly launched its widely-anticipated ‘Chatter’ enterprise social/collaboration platform – and the debate as to what companies will pay for it is already in full swing.
Posted in Business, Featured Posts | Tagged CRM, Enterprise 2.0, Enterprise 2.0 Conference, pricing, SaaS, salesforce.com, social networking, Software As A Service (SaaS), software pricing |
By R "Ray" Wang on June 6, 2010
Keeping Up With The Latest In Microsoft Licensing
Given the vast array of Microsoft products and licensing categories, an organization may often feel overwhelmed by Microsoft’s policies. While there may be some complexity, these series of posts are designed to provide up to date commentary and analysis on new programs as they […]
Posted in Business, Technology / Software | Tagged contract negotiations, contract strategy, EAP, Enrollment For Application Platform, enterprise CAL, Enterprise Desktop, Forefront Protection, Forefront Protection For SharePoint, Microsoft Licensing, Microsoft Server Platform, Microsoft Worldwide Licensing and Pricing, News Analysis, Office 2010, Open Value Subscription, Professional Desktop, Rental Rights, SharePoint Server 2010, software licensing, software mainteance, software ownership lifecycle, software pricing, software revenue recognition rules, SQL Server 2008 R2, Visual Studio 2010, Visual Studio Developer Tools group, Visual Studio Premium with MSDN, Visual Studio Professional, Visual Studio Ultimate with MSDN, Wave 14, Windows HPC Server 2008
By R "Ray" Wang on April 28, 2010
Welcome To The First Of A Series Of Posts On Microsoft Licensing Updates. Given the vast array of Microsoft products and licensing categories, an organization may often feel overwhelmed by Microsoft’s policies. While there may be some complexity, these series of posts are designed to provide up to date commentary and analysis on new programs […]
Posted in Technology / Software | Tagged Academic Volume Licensing Program, BPO, Business Productivity Online Suite, CASA, Electronic Software Distribution, ESD, Forefront Online Protection for Exchange, GeoSynth, microsoft, Microsoft Corporation, Microsoft Worldwide Licensing and Pricing, News Analysis, Office Professional Plus 2010, Office System Software Assurance Renewal, Open Value Subscription, PhotoSynth, Rental Rights, software licensing, software licensing and pricing, software maintenance, software ownership lifecycle, software pricing, software revenue recognition rules, Windows 7 Professional Upgrade, Windows HPC Server 2008
By R "Ray" Wang on April 13, 2010
Four Common Customer Scenarios Will Trigger Vendors To Raise The Back Maintenance Fee Discussion Back maintenance fees describe the amount an organization would have paid for maintenance if they would have continued to pay the usual stream required to access support, bug fixes, patches, and upgrade rights. As economic conditions have worsened, many organizations have […]
Posted in Featured Posts, Technology / Software | Tagged 3PM, 3rd party maintenance, Apps Strategy, back maintenance fees, best practices, bill of rights, bug fix, contract negotiations, contract strategy, cost reduction, CRM, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, erp, IT Strategy, license policy, license returns, revenue recognition, SaaS, SCM, self support, software as a service, software licensing, software licesing and pricing, software maintenance, software ownership, software ownership lifecycle, software pricing, software revenue recognition rules, software trends, Software Vendors, upgrade, vendor management, vendor strategy, vendor threats
By R "Ray" Wang on March 8, 2010
Who Says Support Has To Be Bundled With Maintenance?
About a decade back, vendors would offer support and maintenance as two separate line items on their contracts. Support would run about 5 to 10% the license fee and so would maintenance. Keep in mind, average support and maintenance fees were under 15% back then. Here’s a […]
Posted in Featured Posts, Technology / Software | Tagged 3PM, 3rd party maintenance, Apps Strategy, choice, contract negotiations, contract strategy, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise collaboration, enterprise software, erp, maintenance, maintenance fees, Maintenance Hike, Microsoft Dynamics, Microsoft Dynamics AX, Microsoft Dynamics Convergence, MIcrosoft Dynamics CRM, MIcrosoft Dynamics ERP, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL, predictability, software as a service, Software Ecosystems, software escrow, software licensing, software licesing and pricing, software maintenance, software ownership lifecycle, software pricing, support, Technical support, value |
By R "Ray" Wang on February 22, 2010
Apps Users Seek Third Party Maintenance For Cost, Value, and Service Updated surveys from inquiries, client conversations, and user group meetings show a 113.8% increase in interest in third party maintenance (3PM) services from Q3 2009 to Q1 2010 (see Figure 1). Key factors stem from (see Figure 2.): Continuing cost pressures. Budgets continue to […]
Posted in Featured Posts, Technology / Software | Tagged 3PM, Amdahl, anti-trust, Apps Strategy, Christine A. Varney, contract negotiations, contract strategy, enterprise apps, Enterprise apps strategy, Enterprise Business Apps Vendors, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, Geac, Grace Consulting, ibm, industry trade groups, Infor, Infor Flex, Infor Global Solutions GmbH, intellectual property, ip, It's the relationship, It's the relationship stupid!, Joaquín Almunia, Lawson, Lawson Global Users Group, Lawson Software, Léo Apotheker, lessons learned, license credits to new products, license fees, license management, license parking, license policy, license returns, maintenance fees, Maintenance Hike, Microsoft Business Solutions, Microsoft Dynamics, Monday's Musings, netCustomer, OAUG, Quest, Quest User Group, rimini street, sap, SAP Enterprise Support, Seth Ravin, software bill of rights, software contract reviews, software licensing, software licesing and pricing, software pricing, Software Vendors, Spinnaker, subscription pricing, SUGEN, support, Technology / Software, Third Party Maintenance, upgrades, user groups, users, vendor strategy |
By R "Ray" Wang on January 6, 2010
High Cost Of Ownership And Changing Requirements Drive SAP Users To Seek Optimization Solutions As users await SAP to regain its mojo (see Dennis Howlett’s post) and implement it’s “Voice of the Customer” strategy in 2010, users must continue to reduce their cost of ownership and complexity (see Figure 1). In addition, rapidly changing business […]
Posted in Technology / Software | Tagged 3PM, adobe, ALM, application extension and usability, application life cycle management, Apps Strategy, archiving, CIO, cost reduction, customer experience management, disaster recovery, DR, EMC, enterprise applications, Enterprise apps strategy, enterprise software, ERP-Link, Friday's Feature, GuiXT, HA, Hayes Technology, high availability, Hyperformix, ibm, IBM Optim, IntelliCorp, license management, license policy, license returns, long term apps strategy, maintenance fees, Microsoft integration, Microsoft Office, optimization, partner ecosystems, RainStor, rimini street, sap, SAP Duet, secondary market, shelfware, software bill of rights, software licensing, software licesing and pricing, software pricing, Storage, SusenSoftware, Synactive, The SAP Optimization List, Third Party Maintenance, Tidal Software, Tuesday's Tip, ue, ui, upgrades, usability, used software, UsedSoft, User Experience, user interaction, user strategy, users, virtualization, VM Ware, VMware, West Trax, Winshuttle |
By Jason Busch on December 9, 2009
While I plan to provide additional details on some of what I
learned around SAP’s On-Demand E-Sourcing
developments (from pricing to modular component break-out information),
not to mention providing some context around how
customers curre…
Posted in Trends & Concepts | Tagged Business, e-sourcing, erp, Jason Busch, On Demand, sap, SAP Influencer Summit, sapsummit, software pricing, Third Party Tools, transparency
By R "Ray" Wang on November 30, 2009
DSAG project team and project leader departure could signal disagreement with methodology not SUGEN
SAP embarked on an ambitious program to prove value in its Enterprise Support fee hike last year. As planned, SAP should announce the results for the first set of SUGEN KPI’s in early December. However, two key SUGEN KPI project sponsors […]
Posted in Business | Tagged 3rd party maintenance, Apps Strategy, benchmark performance, Business suite 7, contract negotiations, contract strategy, customer bill of rights, customer service, DSAG, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps Vendors, enterprise software, erp, It's the relationship, It's the relationship stupid!, lessons learned, license fees, license policy, long term apps strategy, maintenance fees, Maintenance Hike, News Analysis, oracle, procurement, rimini street, SaaS, sap, SAP Enterprise Support, software licensing, software licesing and pricing, software pricing, Software Vendors, Spend Management, SUGEN, Third Party Maintenance, user groups, users, vendor strategy
