By R "Ray" Wang on September 29, 2014
Oracle Intends To Dominate Cloud From Silicon To Software Amidst a packed standing room only crowd at Moscone North, Founder, Executive Chairman, and CTO, Larry Ellison took to the stage to clarify Oracle’s company and cloud strategy. Key points from his keynote include how Oracle is: Committing to full upward compatibility of all its database, […]
Posted in Business, Featured Posts | Tagged #oow14, analytics, Apps Strategy, Big Data, Big Data Business Models, BigData, bring-your-own-device, Business Analytics, CDO, CEO, CFO, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Service Officer, Chief Technology Officer, CHRO, CIO, Cloud, Cloud BPO, Cloud Computing, Cloud options, Cloud Wars, CMO, CoIT, CoIT and the New CSuite, Constellation Research, Customer Experience, customer experience management, CXM, CXO, data streaming, Data to Decisions, Database, DBaaS, Digital Transformation, digitaltransformation, Engineered systems, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, erp, event report, future of work, middleware, nalytics, Next Gen CXP, NextGenCXP, OOW, Oracle Fusion Apps, Oracle Fusion Middleware, Oracle Open World, Oracle Partner Network, Quips, R "Ray" Wang;, rwang0, Software Insider, Software Vendors, SoftwareInsider, user conference, user event, vendor strategy
By R "Ray" Wang on September 28, 2014
Oracle Doubles Down On Cloud Messaging Amidst A World Shifting To Digital Transformation Over 60,000 physical attendees from 145 countries gather in San Francisco for the 2014 Oracle Open World. In addition, Oracle expects 2.1 million online attendees to join the live stream of one of the largest events in enterprise software. Amidst the […]
Posted in Business, Featured Posts | Tagged #oow14, analytics, Apps Strategy, Big Data, Big Data Business Models, BigData, bring-your-own-device, Business Analytics, CDO, CEO, CFO, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Service Officer, Chief Technology Officer, CHRO, CIO, Cloud, Cloud BPO, Cloud Computing, Cloud options, Cloud Wars, CMO, CoIT, CoIT and the New CSuite, Constellation Research, Customer Experience, customer experience management, CXM, CXO, data streaming, Data to Decisions, Database, DBaaS, Digital Transformation, digitaltransformation, Engineered systems, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, erp, event report, future of work, middleware, nalytics, Next Gen CXP, NextGenCXP, OOW, Oracle Fusion Apps, Oracle Fusion Middleware, Oracle Open World, Oracle Partner Network, R "Ray" Wang;, rwang0, Software Insider, Software Vendors, SoftwareInsider, user conference, user event, vendor strategy
By R "Ray" Wang on January 7, 2014
Dynamics CRM Gains Key Technology and Team To Take Existing Customer Care Assets To Next Level On January 7th, 2014, The Microsoft Dynamics CRM team announced a definitive agreement to acquire Herndon, VA based Parature for an undisclosed sum. This acquisition is Microsoft Dynamic’s CRM’s largest to date. Parature is an East Coast software start-up […]
Posted in Business | Tagged #msftdynamics, #msftdynamicscrm, acquisition, acquisitions, Apps Strategy, Bob Stutz, Chief Customer Officer, Chief Marketing Officer, Chief Service Officer, Ching-Ho Fung, CIO, Cloud, Constellation Research, CRM, CustExp, customer care, customer engagement, Customer Experience, customer experience management, customer relationship management, customer service, Customer Support, CXP, Digital Business, Duke Chung, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, Jujar Singh, mergers, Mergers And Acquisitions, microsoft, Microsoft Dynamics, MIcrosoft Dynamics CRM, News Analysis, Next Generation Customer Experience, NextGen, NextGenCXP, Parature, R "Ray" Wang;, rwang0, SaaS, service, social service, social support, Software Insider, Software Vendors, SoftwareInsider, support, User Experience, vendor strategy
By R "Ray" Wang on August 12, 2013
Non-US Based Organizations And Even Some US Organizations Will Not Tolerate Snooping In A Post PRISM World Since the Edward Snowden PRISM revelations, Constellation has received a steady stream of inquiries on cloud strategy. In fact, nervousness runs high among many non-US based companies using services from US based cloud companies across the cloud stack. […]
Posted in Business | Tagged Amazon, Amazon EC2, Amazon Web Services, Amazon.com, Apps Strategy, best practices, Box, Box.net, Chief Customer Officer, Chief Digital Officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Service Officer, CHRO, CIO, Cloud, Cloud Computing, cloud integration, cloud security, Cloud Wars, CMO, CoIT, Constellation Research, COO, Corporate Strategy, CTO, data privacy, Edward Snowden, EMC, enterprise, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise class, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, hp, HP Enterprise Services, microsoft, Microsoft Azure, Microsoft Azure Services Platform, Monday's Musings, nsa, oracle, PRISM, R "Ray" Wang;, Rackspace, rwang0, SaaS, SaaS strategies, Software Insider, software trends, Software Vendors, SoftwareInsider, user strategy, vendor strategy, VMware |
By R "Ray" Wang on August 11, 2013
Unchecked Bad Behavior Plagues Both Vendors And Analysts. I’ve dreaded writing this post for a long time. I normally think the best of everyone. Yet, in the course of building our business at Constellation Research, I have to say I’ve seen everything that can go wrong with the industry analyst business. I’m almost embarrassed to […]
Posted in Business, Featured Posts | Tagged @pgreenbe, #archat, Analyst Code, analyst relations, analyst relations professional, analyst strategy, best practices, ethics, Guide to Infliuence, Personal Log, R "Ray" Wang;, rwang0, Software Insider, Software Vendors, SoftwareInsider, users, vendor strategy |
By R "Ray" Wang on July 1, 2013
Just 14 months after announcing the acquisition of Trinicom, Kana has revealed the latest release of its cloud customer service suite for the mid-market, Kana Express. Released on June 27, 2013, the new product reflects the company’s mission “To provide leading customer service solutions that empower our customers to create experiences that count, for their […]
Posted in Technology / Software | Tagged #custserv, $KANA, Accel-KKR, Apps Strategy, best of breed, Business Analytics, Chief Customer Officer, Chief Marketing Officer, Chief Service Officer, CIO, Cloud, Cloud Computing, Cloud options, Cloud Wars, CMO, Constellation Research, context, CRM, CustExp, Customer Experience, customer experience management, customer relationship management, customer relationship management (CRM), customer service, Customer Support, CXP, Engage, engagement, Engagement Apps, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise architecture, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, enterprise strategy, Kana Express, Kana Software, News Analysis, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, Omnichannel, R "Ray" Wang;, rwang0, software as a service, Software Insider, Software Vendors, SoftwareInsider, vendor strategy
By R "Ray" Wang on May 28, 2013
Constellation Sees An Alarming Increase In Inquiries Constellation has received an alarming increase in inquiries about an unethical vendor sales practice coined as “trolling for indirect access”. Indirect access is when a vendor claims that a client is accessing their perpetually licensed software in an unintentional manner or inappropriately licensed manner. One vendor uses a […]
Posted in Business, Featured Posts | Tagged 3rd party maintenance, analyst relations, Apps Strategy, back maintenance fees, CFO, Chief information officer, Chief procurement officer, CIO, contract negotiations, contract strategy, cost reduction, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise class, Enterprise resource planning, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, erp, OOW, oracle, Oracle EBS, Oracle ERP, Oracle Open World, R "Ray" Wang;, rwang0, sap, SAP Business Suite 7, SAP Enterprise Support, SAP ERP, SAPPHIRE, sapphirenow, software bill of rights, software contract reviews, Software Insider, software licensing, software licesing and pricing, software mainteance, software maintenance, software ownership, software ownership lifecycle, software pricing, Software Vendors, SoftwareInsider, Tuesday's Tip, user groups, user strategy
By R "Ray" Wang on April 17, 2013
Constellation Certifies Vendors On How Well They Perform To The Cloud Bill Of Rights The Enterprise Cloud Buyer’s Bill of Rights provides a tool for clients and vendors to change the tenor of contract negotiations from user subservience to an equal and collaborative long-term partnership. This Constellation CosmosCertification for the Cloud Buyer’s Bill of Rights: […]
Posted in Business | Tagged Actian Corp, Cloud, Cloud Computing, cloud integration, Cloud options, Cloud Wars, Consellation Cosmos, Constellation Research, netsuite, Pervasive Software, R "Ray" Wang;, rwang0, SaaS, SaaS Bill of Rights, SaaS Integration, SaaS offensive, SaaS strategies, software as a service, software bill of rights, software contract reviews, Software Insider, software licensing, software licesing and pricing, software ownership, software ownership lifecycle, Software Vendors, SoftwareInsider |
By R "Ray" Wang on February 5, 2013
SAP Plans A Standard Support Maintenance Fees Hike Of 5.5%For New Customers For new customers, SAP announced its intent to raise its standard support maintenance fee from 18% to 19% effective July 15, 2013. The standard support option was reintroduced in January 14, 2010, after much pressure from user groups. A few key takeaways: Price […]
Posted in Business | Tagged 3PM, 3rd party maintenance, Apps Strategy, Chief procurement officer, Constellation Research, contract negotiations, contract strategy, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, erp, license fees, license management, license policy, maintenance, maintenance fees, Maintenance Hike, News Analysis, R "Ray" Wang;, rwang0, sap, Software Insider, software licensing, software licesing and pricing, software maintenance, software pricing, Software Vendors, SoftwareInsider, vendor strategy |
