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Sourcing Best Practises

Flashback kicks the myth of Apple invincibility squarely in the jewels

Flashback kicks the myth of Apple invincibility squarely in the jewels

By Phil Fersht on April 10, 2012

One of the critical areas we believe is too-frequently neglected in today’s business operations planning is security and risk.   With the amount of data flitting between hundreds of global locations and millions of servers -to how much risk are your operations, today, being exposed?  How many local and regional regulations are you flouting?  How […]

Posted in Featured Posts, Technology / Software | Tagged apple, BPO, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, IT Outsourcing / IT Services, Knowledge Process Outsourcing, Outsourcing and Politics, Outsourcing and Technology, procurement, SaaS, security, Security and Risk, slaby, Sourcing Best Practises

Negotiations and the deals we make: the Good, the Bad, and the Ugly

Negotiations and the deals we make: the Good, the Bad, and the Ugly

By Phil Fersht on March 20, 2012

Here is the good, bad, and ugly of recent deals where we’ve coached clients

Posted in Business | Tagged BPO, Enterprise Irregulars, Esteban Herrera, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Advisors, Sourcing Best Practises, Sourcing Change Management

Can BPO really function in the Cloud? Join us for a Webcast on March 14

Can BPO really function in the Cloud? Join us for a Webcast on March 14

By Phil Fersht on March 11, 2012

Business Platforms are supposed to represent the “fusion of the benefits provided by standard business processes, Cloud computing and SaaS in a singular managed service delivery model”. Well… you’ve heard all the hype about “Business Platforms”, now it’s time for the real talk, so please join us for our webcast on March 14th at 10:00 AM ET,

Posted in Business | Tagged BPO, business platforms, centro, Cloud, Cloud Computing, cognizant, Enterprise Irregulars, hp, Outsourcing Events, Outsourcing Research, Outsourcing Vendors, SaaS, Security and Risk, Sourcing Best Practises, The Future of Outsourcing

Outsource your sales performance management on a genuine Business Platform model?  Indeed you can!

Outsource your sales performance management on a genuine Business Platform model? Indeed you can!

By Phil Fersht on March 2, 2012

We caught up Mark Stiffler the founder and CEO of Synygy recently to get his take on what Business Platforms mean to his company and ask him about some of the shifts that are occurring in the market.

Posted in Business, Featured Posts | Tagged BPO, Cloud Computing, Enterprise Irregulars, IT Outsourcing / IT Services, SaaS, Sourcing Best Practises, The Future of Outsourcing | 2 Responses

It’s time to stop knocking Orlando… where else can we find innovation?

It’s time to stop knocking Orlando… where else can we find innovation?

By Phil Fersht on February 21, 2012

You may recall we’ve been a tad harsh on the municipality of Orlando over the years here on HfS, once even going as far as equating being middle-seated en route to the Floridian enclave as being stuck in purgatory all the way to the gates of hell.  After many lost nights’ sleep trying to seek out […]

Posted in Business | Tagged BPO, Captives and Shared Services Strategies, Enterprise Irregulars, Outsourcing Events, Shared Services, social networking, Sourcing Best Practises, Sourcing Change Management, SSON

Nearshore Nexus… not to be nixed

Nearshore Nexus… not to be nixed

By Phil Fersht on February 16, 2012

Kirk Laughlin is beaming up the nearshore superstars in New York on April 19th

Posted in Business | Tagged BPO, IT Outsourcing / IT Services, Outsourcing Events, Sourcing Best Practises, Sourcing Locations

Don’t fire your contract lawyers just yet…

Don’t fire your contract lawyers just yet…

By Phil Fersht on February 8, 2012

Don’t fire your contract lawyers just yet…

Posted in Trends & Concepts | Tagged Absolutely Meaningless Comedy, Enterprise Irregulars, Humor, matt heffron, Outsourcing Advisors, Sourcing Best Practises, sourcingsage

Are you achieving sourcing success with your finance?  ACCA and HfS have teamed up to find out…

Are you achieving sourcing success with your finance? ACCA and HfS have teamed up to find out…

By Phil Fersht on February 5, 2012

HfS Research has partnered with ACCA (the Association of Chartered Certified Accountants) to conduct the largest-ever global study of finance professionals to understand adoption trends, experiences and dynamics of shared services and outsourcing for the finance function.

Posted in Business | Tagged ACCA/HfS Research study into F&A Sourcing, BPO, Captives and Shared Services Strategies, Knowledge Process Outsourcing, Outsourcing Research, Sourcing Best Practises, Sourcing Change Management, The Industry Speaks: HfS surveys

Sal’s six stages of sourcing: BPO’s Generations

Sal’s six stages of sourcing: BPO’s Generations

By Phil Fersht on January 17, 2012

The BPO industry has been going though an incredible evolution since the first major deals was cast, barely more than a decade ago, that it’s high time we took stock and take a good look at the phases – or generations – through which our industry has progressed. And there are few people who have lived and breathed these generational shifts more closely that Accenture’s BPO leader, Mike Salvino.

Posted in Business | Tagged Accenture, BPO, Current Affairs, Engineering & Supply Chain Outsourcing, fersht, HfS, HR Outsourcing, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, michael salvino, Outsourcing and Technology, Outsourcing Heros, Outsourcing Research, Outsourcing Vendors, procurement, SaaS, Sourcing Best Practises, Sourcing Change Management, The Future of Outsourcing

If you were too hungover to join our predictions webcast, here’s the replay

If you were too hungover to join our predictions webcast, here’s the replay

By Phil Fersht on December 20, 2011

In case you missed our joint webcast with Ed Caso of Wells Fargo Securities on Friday, fear no more, as here’s the replay.  You can also download your copy of the slides here. And if you can’t be bothered to listen to any of it, here were some of our predictions* highlights: 1. Outsourcing Providers will […]

Posted in Business | Tagged BPO, Cloud Computing, Current Affairs, ed caso, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Financial Services Sourcing Strategies, Healthcare and Outsourcing, HfS Research, Industry-specific Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, Outsourcing, Outsourcing Advisors, Outsourcing Events, Outsourcing Research, Phil Fersht, procurement, Sourcing Best Practises, Sourcing Change Management, The Future of Outsourcing, wells fargo

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