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Sourcing Change Management

More hope less fear, please - Digital is not only changing the way we work, it's improving it

More hope less fear, please – Digital is not only changing the way we work, it’s improving it

By Phil Fersht on October 6, 2014

The world of work’s just so much more interesting and rewarding today that it was even five years’ ago

Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Digital Transformation, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, PaaS, procurement, Robotic Process Automation, SaaS, social networking, Sourcing Change Management, Talent in Sourcing

Cognizant makes the biggest bet ever by an Indian services provider. Has the services game changed forever?

Cognizant makes the biggest bet ever by an Indian services provider. Has the services game changed forever?

By Phil Fersht on September 17, 2014

Cognizant has upped the ante; now it’s time for the ambitious providers to open their war-chests

Posted in Business, Featured Posts | Tagged Accenture, Analytics and Big Data, Business Process Outsourcing (BPO), Cloud Computing, cognizant, Enterprise Irregulars, Healthcare and Outsourcing, HfS Surveys: All our Survey Posts, HfS Surveys: State of Outsourcing 2014, HfSResearch.com Homepage, IaaS and BPaaS, ibm, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, PaaS, SaaS, Sourcing Change Management, trizetto

Shamelessly Shamus: Why Europe is positioned to leapfrog the United States

Shamelessly Shamus: Why Europe is positioned to leapfrog the United States

By Phil Fersht on September 15, 2014

Did you hear the one about the Mamil (middle aged man in lycra), who got off his bike, donned a suit and tie and joined a Big 4 consulting firm to wax lyrical about sourcing strategy?

Posted in Business | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Global Business Services, HfSResearch.com Homepage, HR Strategy, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Advisors, Outsourcing Heros, Robotic Process Automation, Sourcing Change Management, Sourcing Locations, Talent in Sourcing

How can we re-humanize the enterprise with two-thirds of staff becoming irrelevant, a similar number sick of their employers

How can we re-humanize the enterprise with two-thirds of staff becoming irrelevant, a similar number sick of their employers

By Phil Fersht on August 18, 2014

There needs to be a significant mindset change from both employers and their staff to re-humanize the enterprise

Posted in Business, Featured Posts | Tagged Analytics and Big Data, Buyers' Sourcing Best Practices, Digital Transformation, Enterprise Irregulars, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, Knowledge Process Outsourcing & Analytics, PaaS, Robotic Process Automation, SaaS, social networking, Sourcing Change Management, Talent in Sourcing

The 2014 Talent Acquisition Services Blueprint:  Which providers are delivering in today’s Digitally-challenged marketplace?

The 2014 Talent Acquisition Services Blueprint: Which providers are delivering in today’s Digitally-challenged marketplace?

By Phil Fersht on August 14, 2014

The 2014 Talent Acquisition Services Blueprint: Defining and Sourcing the Talent you need in today’s Digitally-challenged marketplace

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, HfS Blueprint Results, HfS Research, HfSResearch.com Homepage, HR, HR Outsourcing, HR Strategy, IaaS and BPaaS, PaaS, SaaS, Sourcing Change Management, talent, Talent in Sourcing

What’s the real impact of Digital Technologies on Outsourcing and Shared Services?

What’s the real impact of Digital Technologies on Outsourcing and Shared Services?

By Phil Fersht on August 11, 2014

The business world is fundamentally shifting, but do our organizations really need to reinvent their operating models to stay ahead of the curve?

Posted in Trends & Concepts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, digital, Digital Transformation, digitaltransformation, Enterprise Irregulars, Global Business Services, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, Outsourcing Advisors, PaaS, Robotic Process Automation, SaaS, social networking, Sourcing Change Management, Talent in Sourcing, The Internet of Things

Welcome to the age of Digital cruelty, where two-thirds of operational jobs are under threat

Welcome to the age of Digital cruelty, where two-thirds of operational jobs are under threat

By Phil Fersht on August 1, 2014

Organizations have been trying to reduce their labor costs for decades, but something feels very different about the new Digital reality in which we operate.

Posted in Business, Featured Posts, Trends & Concepts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Digital Transformation, Enterprise Irregulars, Global Business Services, HfS Surveys: All our Survey Posts, HfS Surveys: State of Outsourcing 2014, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, mobility, Outsourcing Advisors, PaaS, Robotic Process Automation, SaaS, social networking, Sourcing Change Management, Talent in Sourcing, The Internet of Things

Accenture makes a significant As-a-Service move by bringing together Operations, Cloud and Infrastructure

Accenture makes a significant As-a-Service move by bringing together Operations, Cloud and Infrastructure

By Phil Fersht on July 21, 2014

The services world has already started to change – and those who are only just realizing this may already be too late

Posted in Business, Featured Posts | Tagged Accenture, BPaaS, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud, Cloud Computing, Digital Transformation, Enterprise Irregulars, HfS Surveys: All our Survey Posts, HfS Surveys: State of Outsourcing 2014, HfS Surveys: Technology in BPO 2014, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Mike salvino, operations, PaaS, SaaS, Sourcing Change Management, Talent in Sourcing

Announcing our North American 2014 Blueprint Summit… we’re hitting Chicago this November

Announcing our North American 2014 Blueprint Summit… we’re hitting Chicago this November

By Phil Fersht on July 17, 2014

The famous HfS Blueprint Sessions are back stateside to rattle the global services and outsourcing industry like never before

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Digital Transformation, Enterprise Irregulars, Global Business Services, HfSResearch.com Homepage, HR Strategy, IT Outsourcing / IT Services, Outsourcing Events, social networking, Sourcing Change Management, Talent in Sourcing

Capgemini, Accenture, HAVI and Entercoms make up the first-ever Winner’s Circle for Supply Chain BPO

Capgemini, Accenture, HAVI and Entercoms make up the first-ever Winner’s Circle for Supply Chain BPO

By Phil Fersht on July 16, 2014

When we look at the future potential of BPO, one of the markets with the most untapped potential is that of supply chain services, which could be as large as $300 Billion in annual expenditure when today’s emerging offerings really begin to mature, and an increasing number of buyers have to tap into third party […]

Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, HfS Blueprint Results, HfSResearch.com Homepage, IaaS and BPaaS, Knowledge Process Outsourcing & Analytics, PaaS, procurement, SaaS, Security and Risk, Sourcing Change Management, Talent in Sourcing, The Internet of Things

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