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Sourcing Locations

Nearshore Nexus… not to be nixed

Nearshore Nexus… not to be nixed

By Phil Fersht on February 16, 2012

Kirk Laughlin is beaming up the nearshore superstars in New York on April 19th

Posted in Business | Tagged BPO, IT Outsourcing / IT Services, Outsourcing Events, Sourcing Best Practises, Sourcing Locations

Obama’s in-sourcing initiative: does it have the teeth to rescue the US IT industry?

Obama’s in-sourcing initiative: does it have the teeth to rescue the US IT industry?

By Phil Fersht on February 6, 2012

As per usual, election year brings up the age-old argument about how to combat the “threat” of outsourcing. Isn’t now the time, in an election year, to stop the rhetoric and actually make commitments to growing local industries that have a direct impact?

Posted in Business, Featured Posts | Tagged BPO, Cloud Computing, Current Affairs, economy, Enterprise Irregulars, Innovation in Outsourcing, IT Outsourcing / IT Services, obama, Sourcing Locations, The Future of Outsourcing | 1 Response

Infy procures Portland to soup up its sourcing

Infy procures Portland to soup up its sourcing

By Phil Fersht on December 21, 2011

InfosysBPO has made its first substantial investment in the sourcing and category management space, picking up the lead Australasian provider Portland Group for $37m.

Posted in Business, Featured Posts | Tagged BPO, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, fersht, HfS, Infosys, InfosysBPO, Outsourcing Vendors, Portland, procurement, Sourcing Locations

It may be for life, but will there be innovation, as TCS inks the mother of all insurance BPO deals

It may be for life, but will there be innovation, as TCS inks the mother of all insurance BPO deals

By Phil Fersht on December 9, 2011

For better or for worse, for richer, for poorer, until many missed SLAs do us part. Imagine committing to someone for 15 years?  Most marriages are long-divorced by that stage, companies rise and fall, entire countries are created, invaded and may even go bankrupt… So how about standardizing life assurance and pension policies for said […]

Posted in Business | Tagged BPO, Current Affairs, Diligenta, Financial Services Sourcing Strategies, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, Outsourcing and Technology, Outsourcing Vendors, Phil Fersht, Sourcing Best Practises, Sourcing Change Management, Sourcing Locations, TCS, The Future of Outsourcing

Sourcing to Latin America: Everything you ever needed to know in 60 minutes

Sourcing to Latin America: Everything you ever needed to know in 60 minutes

By Phil Fersht on May 22, 2011

Join us for a Webinar on June 2 at 11:00 am ET If you follow us closely, you’ve probably already read our research study on the Latin American global sourcing industry, The Latin America Sourcing Landscape in 2011: How Latin America Powers Global Services Delivery. After that taste of the study, we’re sure you’ll want more. […]

Posted in Business | Tagged Beni Lopez, BPO, Captives and Shared Services Strategies, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Esteban Herrera, Innovation in Outsourcing, IT Outsourcing / IT Services, Mark Hillary, Outsourcing Research, Outsourcing Vendors, Phil Fersht, procurement, Sourcing Best Practises, Sourcing Locations, The Future of Outsourcing

Genpact spurns its suitors to IT-enable its BPO, with India’s third largest acquisition

Genpact spurns its suitors to IT-enable its BPO, with India’s third largest acquisition

By Phil Fersht on April 7, 2011

So why did Genpact buy Headstrong, in the third-largest acquisition ever made by an India-based provider, since Wipro picked up InfoCrossing for a cool $600m in 2007, and HCL-Axon for a similar sum, the following year? And, most importantly, what does…

Posted in Business | Tagged BPO, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Financial Services Sourcing Strategies, General Electric, Genpact, Headstrong, Healthcare and Outsourcing, Industry-specific Outsourcing, IT Outsourcing / IT Services, Outsourcing and Technology, Outsourcing Research, Outsourcing Vendors, procurement, SaaS, Sourcing Best Practises, Sourcing Locations, The Future of Outsourcing

New HfS Report:  “How Latin America Powers Global IT Delivery”

New HfS Report: “How Latin America Powers Global IT Delivery”

By Phil Fersht on March 16, 2011

Latin American strategies underpin global delivery with increasingly mature services: Firms investigating service delivery from the region like the cultural familiarity bred by the influence of the US and Europe. Find out “How Latin America Powers Glob…

Posted in Business, Featured Posts | Tagged BPO, Captives and Shared Services Strategies, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Innovation in Outsourcing, IT Outsourcing / IT Services, Latin America, Outsourcing and Politics, Outsourcing Research, Outsourcing Vendors, procurement, Softtek, Sourcing Best Practises, Sourcing Locations, The Future of Outsourcing

Egypt’s crisis:  where social media threatens global outsourcing

Egypt’s crisis: where social media threatens global outsourcing

By Phil Fersht on January 31, 2011

When the first response of the government, in times of political crisis, is to shut down the Web, this has a massive impact on the nation’s global sourcing infrastructure to support global businesses.

Posted in Business, Featured Posts | Tagged BPO, China, Current Affairs, egypt, Enterprise Irregulars, Global sourcing, IT Outsourcing / IT Services, itida, Outsourcing, Politics, social networking, Sourcing Best Practises, Sourcing Locations, supply chain, The Future of Outsourcing

Global Sourcing Buyers: Tread Carefully Through Europe

Global Sourcing Buyers: Tread Carefully Through Europe

By Phil Fersht on November 27, 2010

Buyers care where their providers are because stability, talent pool, infrastructure and the business and legal environment, determine how successful the relationship is going to be. Central and Eastern Europe is a fragmented region where cost, quality…

Posted in Business, Featured Posts | Tagged BPO, Financial Services Sourcing Strategies, Industry-specific Outsourcing, IT Outsourcing / IT Services, Outsourcing Research, Sourcing Best Practises, Sourcing Locations

Finding a needle in 20 million haystacks:  CERN’s Computing Grid creates a vision for Cloud Business Services

Finding a needle in 20 million haystacks: CERN’s Computing Grid creates a vision for Cloud Business Services

By Phil Fersht on September 1, 2010

In order to understand the business potential of Cloud-esque environments to drive innovation, you could do a lot worse than have a look at the scientists who’ve been using their own version of Cloud for years: Grid Computing. When you get into area…

Posted in Business, Featured Posts | Tagged Captives and Shared Services Strategies, Cloud Computing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, London School of Economics, LSE, Outsourcing and Technology, Outsourcing Heros, Outsourcing Research, SaaS, Sourcing Best Practises, Sourcing Locations, The Future of Outsourcing, Will Venters

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