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Southwest Airlines

Rearden and Southwest Team Up -- A Prescient Spend Management Travel Combination

Rearden and Southwest Team Up — A Prescient Spend Management Travel Combination

By Jason Busch on August 9, 2010

Earlier today, Rearden Commerce (click here to see our recent commentary on this unique provider you should know about if you don’t already: Part 1, Part 2, and Part 3) announced it was teaming with Southwest Airlines to expose “d…

Posted in Business | Tagged Airline, Business travel, Rearden Commerce, Southwest Airlines, travel | 1 Response

An invigorating day with Talent Management executives

An invigorating day with Talent Management executives

By Vinnie Mirchandani on June 25, 2010

Readers know I like small, specialized services firms like appirio and Corefino. I have also been a fan of Knowledge Infusion and its work around talent management for a while, and yesterday that respect jumped multiple fold. Oh, they gave me a cha…

Posted in Trends & Concepts | Tagged Appirio, corefino, Human resources, knowledge infusion, Lance Armstrong Foundation, Northrop Grumman, polymath, Six Sigma, Southwest Airlines, The New Polymath

The Southwest Airlines excerpts

The Southwest Airlines excerpts

By Vinnie Mirchandani on May 12, 2010

I saw Jan Marshall, CIO of Southwest Airlines present this morning at the Tibco TUCON conference about sophisticated events-based functionality in baggage tracking and customer communications. On the flight back, I saw a column in the in-flight Spirit magazine by its CEO, Gary Kelly which was titled “Technology is our friend”. That is quite a […]

Posted in Trends & Concepts | Tagged Airline, Aviation, JetBlue Airways, Southwest Airlines, The New Polymath, Virgin America, Wi-Fi

Travel Tuesday: The Supply Risk of Market Consolidation and Air Travel – US Airways and United

Travel Tuesday: The Supply Risk of Market Consolidation and Air Travel – US Airways and United

By Jason Busch on April 13, 2010

As I got ready for a trip to Philadelphia this week and investigated my travel options, three choices emerged with any regular frequency — United, US Airways and Southwest. All the tickets, about a week in advance, were about $500 and change, or roughly 2X what I’ve paid in the not-so-distant past (a sign certain […]

Posted in Business | Tagged Airline, competition, Monopoly, Southwest Airlines, United Airline, US Airways

Do Whining Customers Negate the Power of the Social Customer?

Do Whining Customers Negate the Power of the Social Customer?

By Bob Warfield on February 16, 2010

Fellow Enterprise Irregular Vinnie Mirchandani seems to think so. Vinnie tells the story of uber-Twitter-maven Kevin Smith’s troubles with Southwest Airlines.  Keven evidently ran afoul of Southwest’s 3 decade-old “customer of size” policy.   Smith was recently shown off a flight that was full because he wouldn’t fit between two other passengers and hadn’t purchased a second […]

Posted in Business | Tagged Kevin Smith, Paul Greenberg, SaaS, social networking, Southwest Airlines, Twitter

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