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​CRM Watchlist 2015 Elites, Part 3: PROS

​CRM Watchlist 2015 Elites, Part 3: PROS

By Paul Greenberg on February 11, 2015

The CRM Watchlist 2015 Elites is a small group with a huge impact. Yesterday, we looked at Microsoft, and today, we take a look at the littlest of the four: PROS. Let ‘er rip.

Posted in Business, Featured Posts, Technology / Software | Tagged CRM, CRM Watchlist, CRM Watchlist 2015, Tech Industry

The CRM Watchlist 2015 Lifetime Achievement Award goes to CRM Magazine

The CRM Watchlist 2015 Lifetime Achievement Award goes to CRM Magazine

By Paul Greenberg on January 27, 2015

The 4th annual Lifetime Achievement Award goes to the institution which, historically, might have had the most impact on the CRM industry. That would be CRM Magazine. Find out why.

Posted in Featured Posts, Trends & Concepts | Tagged Academy Award, CRM, CRM Watchlist, CRM Watchlist 2015, Tech Industry

And the winners of the 2015 CRM Watchlist are...

And the winners of the 2015 CRM Watchlist are…

By Paul Greenberg on January 19, 2015

Finally, we have the winners of the 2015 CRM Watchlist. This year, it was tougher than ever to win, but these companies have what it takes to make a big impact on the markets they play in.

Posted in Business, Featured Posts, Technology / Software | Tagged CRM Watchlist, CRM Watchlist 2015, Tech Industry

Setting the tone for 2015: CRM begat Social CRM which begat customer engagement

Setting the tone for 2015: CRM begat Social CRM which begat customer engagement

By Paul Greenberg on January 8, 2015

What is the state of customer engagement? What kind of framework needs to be created to help businesses achieve that engagement? It starts here with the 2015 agenda for customer engagement.

Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged CRM, customer engagement, Social CRM, Tech Industry

CRM Watchlist 2014 Winners: Upgraded to a Suite: Part I

CRM Watchlist 2014 Winners: Upgraded to a Suite: Part I

By Paul Greenberg on February 17, 2014

The CRM Watchlist 2014 winners have been harder than ever to characterize. But there are some vendors who, for example, provide product suites that won so I created the Suites category. Today, we look at CRMnext, Infor and NetSuite and Wednesday, SAP a…

Posted in Business, Featured Posts, Technology / Software | Tagged CRM Watchlist, CRM Watchlist 2014, CRMNext, Emerging Tech, erp, Infor, netsuite, Social Enterprise, Tech Industry | 1 Response

CRM Watchlist 2014: For the 1st time ever: The Watchlist Elite, Part II

CRM Watchlist 2014: For the 1st time ever: The Watchlist Elite, Part II

By Paul Greenberg on February 4, 2014

We move on to the CRM Watchlist 2014 Elite specialists – Blackbaud, Infusionsoft, Xactly. They each dominate their market, they each have a culture to be proud of and…other things. Read on to see what they are doing and what they should be.

Posted in Business, Featured Posts, Technology / Software | Tagged CRM Watchlist, CRM Watchlist 2014, Emerging Tech, Tech Industry

And the winners of the CRM Watchlist 2014 are....

And the winners of the CRM Watchlist 2014 are….

By Paul Greenberg on January 13, 2014

Its finally here. After reading, evaluating, scoring and notetaking on 162 submissions totalling around 2200 pages, I’ve arrived at the winners of the CRM Watchlist 2014.

Posted in Business, Featured Posts | Tagged CRM Watchlist, CRM Watchlist 2014, customer relationship management, smbs, Tech Industry | 1 Response

Five Conferences 2013: Infor one and Infor all

Five Conferences 2013: Infor one and Infor all

By Paul Greenberg on May 28, 2013

Infor has a shot at making the Big 4, the Big 5. But to do that, not only should they continue on the path that they are continuing on but they need to take advantage of market opportunities staring them in the face – and they aren’t fully doing that a…

Posted in Business, Featured Posts, Technology / Software | Tagged 5conf, Tech Industry, The Evolution of Enterprise Software | 1 Response

Five Conferences 2013: SugarCRM next up

Five Conferences 2013: SugarCRM next up

By Paul Greenberg on May 14, 2013

SugarCRM has been one of the nicest success stories in the CRM industry, often taking what were seemingly difficult steps and turning it into gold. There are at a nodal point and have a couple of things that they have to do to cross over to the next l…

Posted in Business | Tagged 5conf, Social Enterprise, SugarCon, sugarcrm, Tech Industry, Waldorf-Astoria Hotel | 1 Response

CRM Watchlist 2013 Winners: Three Kings - Sales, Process, Analytics

CRM Watchlist 2013 Winners: Three Kings – Sales, Process, Analytics

By Paul Greenberg on February 28, 2013

This is probably the most eclectic category – because its so disparate – but its the foundation for many a company’s core business operations – sales, business processes and analytics. Three hot areas. Our winners this year are all accomplished. Let’s…

Posted in Business, Featured Posts, Technology / Software | Tagged CRM, CRM Watchlist, CRM Watchlist 2013, Emerging Tech, Social Enterprise, Tech Industry

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