ThinkJar

Channel Adoption and Usage Study in Customer Service: Third Year

By Esteban Kolsky on January 6, 2015

As I promised earlier this year, I conducted the third run of the channel adoption and usage study (focused on customer service) that my friends at KANA, a Verint Company, continue to generously sponsor. Truth be told, it took a little longer than expected to get to the right number of answers, but we did […]

Posted in Business, Featured Posts | Tagged $KANA, channel adoption, customer survey, Facebook, Instagram, linkedin, social media marketing, Survey, ThinkJar, Twitter, usage study

Announcing The Constellation SuperNova Awards

By R "Ray" Wang on June 6, 2011

THE GENESIS Today, we announce an award that celebrates and recognizes leaders who have overcome the odds to successfully apply emerging and disruptive technologies for their organizations. In Search of Protostars Most award programs recognize the technology suppliers for their advancements in the market. Few, if any programs, have recognized individuals for their courage in […]

Posted in Business, Featured Posts, Technology / Software | Tagged Aaron Pearson, Adrian Bowles, Alan Silberberg, Alex Willaims, AMP, Amy Wilson, Annalie Killian, ASUG, ASUG News, Augemented Reality, Awards, BallouPR, Barney Beal, Bloom & Wallace, Bob Egan, Bridgette Chambers, Business Analytics, business intelligence, CBS News, Chris Kanaracus, Clean Tech, Cloud, Cloud Computing, CloudAve, Colette Ballou, Computerworld UK, Constellation Research, Constellation Research Inc., Constellation SuperNova Awards, Courtney Bjorlin, CRM Magazine, David Brousell, David Myron, disruptive, disruptive technologies, Disruptive technology, Douglas Henschen, Emerging Technologies, Erin Kinikin, Esteban Kolsky, Frank Scavo, govtech, IDG News Service, Info Today, Information Week, Jason Maynard, Jeff Ashcroft, John Furrier, Kash Rangan, Kewal Varia, Krishnan Subramaninan, KrishWorld, larry dignan, Managing Automation, Maribel Loepz, Marshall Kirkpatrick, Marshall Lager, Merrill Lynch, Mike Simons, mobile enterprise, Naomi Bloom, Paul Greenberg, Paul Papadimitriou, R “Ray” Wang;, R "Ray" Wang;, Rackspace, ReadWriteCloud, ReadWriteEnterprise, ReadWriteWeb, Robert Scoble, rwang0, Sepharim Group, social analytics, social business, Social Business Software, social commerce, Social CRM, Social Enterprise, social enterprise apps, social technologies, Spark Communications, SuperNova Awards, Susan Thomas, Tech Target, The 56 Group LLC, theMIX Agency, ThinkJar, Third Idea Consulting LLC, Thomas PUblishing, Thomas Wailgum, Trainer Communications, Vanessa Camones, Weber Shandwick, Wells Fargo Securities, ZD Net, Zoli Erdos