
Monday’s Musings: Thoughts On How Indian Infotech Companies Can Lead Instead Of Follow
Disruptive Technologies Remain Top Of Mind Among Business Technology Leaders It’s always a privilege and a pleasure to reach out to clients and prospects around the world. For those tracking my location, I’ve been in London, San Francisco, and Mumbai over the past 9 days. The conversations have ranged from social business and enterprise 2.0 […]

SAP – The Message Back on Target
(Just a brief note. I’m writing this with a TERRIBLE cold and I don’t feel particularly sharp. In fact I feel about as sharp as a bar of soap – proof positive is this awful analogy). I’m not a Kremlin watcher when it comes to most large companies, though I do admit to an unhealthy […]

CRM Watchlist 2010 Part IIIB
Okay, this is the final installment of the CRM 2010 Watchlist from me, though you will be seeing one from Brent Leary on the SMB Social CRM companies to watch in 2010 in the next couple of days. But I’m, “wore out.” My fingers don’t want to write much at the moment, no matter what […]

CRM Watchlist 2010 – Part IIIA
Okay, to recap. We’ve so far done the following watchlist parts: Part I – The Big 4 – Microsoft, SAP, Oracle, salesforce.com Part IIA – CRM Companies – NetSuite, Sage, RightNow Part IIB – CRM Companies – Cognizant, Eloqua, Sword-Ciboodle, SAS, SugarCRM, Helpstream, Aplicor Now we move on to Part IIIA and Part IIIB – […]

CRM Watchlist 2010 – Part IIB
This thing is so big that I have to split the posts. You saw my choices on Monday in Part IIA, now here’s the rest of them – Cognizant, Eloqua, Sword-Ciboodle, SAS, SugarCRM, Helpstream and Aplicor. Any others you would suggest? Why? Cognizant This is one of my most out-of-place and yet most appropriate picks […]

Okay Here Goes CRM Forecast 2010 PART II
I’d go over to ZDNet for Part I of this forecast (released at the exact same time as this one) if you want to read the intro, the Latin American 2010 Forecast from Jesus Hoyos and the first five…
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Okay Here Goes – CRM Forecast 2010 – Part I
Just so you know, this year, I’ll do even better than last year (notice by adding the word “even” it makes it seem like I did really well last year but will improve over that sterling performance. Looking Back at CRM 2009 Forecast and decide whether “even” is justified or just a […]
SAP Business Influencers Summit – A Clear Path Forward?
I have to admit that I enjoy going to conferences and summits as an analyst, journalist or paid speaker. I’m treated well by the vendors who bring me, my expenses are covered (and if a speaker, a fee too of course) and I know a lot of the staff who of whichever vendor it is […]

CRM Association-Netherlands Rocks Het Huis!
I’m in love with Amsterdam….no wait, I love it but I’m not in love….no, hold on, I like it a lot, but I’m not in love, nor do I love it.
The Theory….
Interestingly enough (to me at least and who else am I really writing this for anyway?), while this may seem to be nothing more […]
RightNow Right Now is Right On
The RightNow User Conference was a significant transformation point for the company – for the better for the most part. I’m looking at the products which indicate smart short term value and the culture change, which indicates serious long term value.