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Thought Leadership

Monday’s Musings: Thoughts On How Indian Infotech Companies Can Lead Instead Of Follow

Monday’s Musings: Thoughts On How Indian Infotech Companies Can Lead Instead Of Follow

By R "Ray" Wang on February 7, 2011

Disruptive Technologies Remain Top Of Mind Among Business Technology Leaders It’s always a privilege and a pleasure to reach out to clients and prospects around the world.  For those tracking my location, I’ve been in London, San Francisco, and Mumbai over the past 9 days.  The conversations have ranged from social business and enterprise 2.0 […]

Posted in Business | Tagged 3PM, Accenture, Cloud, deloitte, Deloitte Consulting, disruptive, disruptive tech, disruptive technologies, ecosystem, HCL Technologies, ibm, India, Infosys, innovation, Mahindra Satyam, Monday's Musings, Monday’s Musings, NASSCOM, PaaS, R “Ray” Wang;, R "Ray" Wang;, rwang0, SaaS, strategic advisor, System Integrators, Tata Consulting Services, TCS, Third Party Maintenance, Thought Leadership, vendor strategy, wipro | 3 Responses

SAP - The Message Back on Target

SAP – The Message Back on Target

By Paul Greenberg on March 3, 2010

(Just a brief note. I’m writing this with a TERRIBLE cold and I don’t feel particularly sharp. In fact I feel about as sharp as a bar of soap – proof positive is this awful analogy). I’m not a Kremlin watcher when it comes to most large companies, though I do admit to an unhealthy […]

Posted in Featured Posts, Technology / Software | Tagged Business, crm vendors, Industry Analysis, sap, SAP Insider, Sustainability, Thought Leadership

CRM Watchlist 2010 Part IIIB

CRM Watchlist 2010 Part IIIB

By Paul Greenberg on January 18, 2010

Okay, this is the final installment of the CRM 2010 Watchlist from me, though you will be seeing one from Brent Leary on the SMB Social CRM companies to watch in 2010 in the next couple of days.  But I’m, “wore out.” My fingers don’t want to write much at the moment, no matter what […]

Posted in Featured Posts, Technology / Software, Trends & Concepts | Tagged Facebook, getsatisfaction, HubSpot, Industry Analysis, linkedin, microsoft, netsuite, salesforce.com, sap, skype, Social CRM, Social network, social networks, Technology Reviews, Thought Leadership, Twitter

CRM Watchlist 2010 - Part IIIA

CRM Watchlist 2010 – Part IIIA

By Paul Greenberg on January 11, 2010

Okay, to recap. We’ve so far done the following watchlist parts: Part I – The Big 4 – Microsoft, SAP, Oracle, salesforce.com Part IIA – CRM Companies – NetSuite, Sage, RightNow Part IIB – CRM Companies – Cognizant, Eloqua, Sword-Ciboodle, SAS, SugarCRM, Helpstream, Aplicor Now we move on to Part IIIA and Part IIIB – […]

Posted in Featured Posts, Technology / Software | Tagged CRM, Forecasting, Industry Analysis, netsuite, oracle, RightNow Technologies, salesforce.com, sap, Social CRM, social networks, Technology Reviews, Thought Leadership | 1 Response

CRM Watchlist 2010 - Part IIB

CRM Watchlist 2010 – Part IIB

By Paul Greenberg on January 6, 2010

This thing is so big that I have to split the posts.  You saw my choices on Monday in Part IIA, now here’s the rest of them – Cognizant, Eloqua, Sword-Ciboodle, SAS, SugarCRM, Helpstream and Aplicor. Any others you would suggest? Why? Cognizant This is one of my most out-of-place and yet most appropriate picks […]

Posted in Business, Featured Posts, Technology / Software | Tagged Aplicor, cognizant, CRM, Eloqua, Helpstream, ibm, Industry Analysis, marketing, Marketo, master data management, SAS, Social CRM, sugarcrm, Sword-Ciboodle, Thought Leadership, Unica, Web 2.0, zoho

Okay Here Goes  CRM Forecast 2010  PART II

Okay Here Goes CRM Forecast 2010 PART II

By Paul Greenberg on December 21, 2009

I’d go over to ZDNet for Part I of this forecast (released at the exact same time as this one) if you want to read the intro, the Latin American 2010 Forecast from Jesus Hoyos and the first five…

The award winning, edgiest CRM blog on the planet. …

Posted in Business | Tagged Compliance, CRM, customer service, Enterprise 2.0, Forecasting, getsatisfaction, gist, Governance, Industry Analysis, Latin America, marketing, Marketo, mobile, Open source, outlook, predictions, Public Sector, Social Channel, Social CRM, social networks, sugarcrm, Thought Leadership, vtiger, xobni

Okay Here Goes - CRM Forecast 2010 - Part I

Okay Here Goes – CRM Forecast 2010 – Part I

By Paul Greenberg on December 21, 2009

Just so you know, this year, I’ll do even better than last year (notice by adding the word “even” it makes it seem like I did really well last year but will improve over that sterling performance. Looking Back at CRM 2009 Forecast and decide whether “even” is justified or just a […]

Posted in Technology / Software | Tagged CRM, Forecasting, Industry Analysis, Latin America, marketing, Marketo, mobile, Open source, predictions, Public Sector, Social Channel, Social CRM, social networks, sugarcrm, Thought Leadership, vtiger | 1 Response

SAP Business Influencers Summit - A Clear Path Forward?

SAP Business Influencers Summit – A Clear Path Forward?

By Paul Greenberg on December 10, 2009

I have to admit that I enjoy going to conferences and summits as an analyst, journalist or paid speaker.  I’m treated well by the vendors who bring me, my expenses are covered (and if a speaker, a fee too of course) and I know a lot of the staff who of whichever vendor it is […]

Posted in Business, Featured Posts | Tagged bbd, Business ByDesign, ByD, CRM - Traditional, CRM Strategy, Enterprise 2.0, Industry Analysis, salesforce.com, sap, SAP Business Influencers Summit, sapsummit, smb, sme, Social CRM, Technology Reviews, Thought Leadership | 1 Response

CRM Association-Netherlands Rocks Het Huis!

CRM Association-Netherlands Rocks Het Huis!

By Paul Greenberg on November 16, 2009

I’m in love with Amsterdam….no wait, I love it but I’m not in love….no, hold on, I like it a lot, but I’m not in love, nor do I love it.
The Theory….
Interestingly enough (to me at least and who else am I really writing this for anyway?), while this may seem to be nothing more […]

Posted in Trends & Concepts | Tagged Amsterdam, customer service, Deconstructing the Process, microsoft, Netherlands, Social CRM, social networks, Speaking On CRM, Thought Leadership

RightNow Right Now is Right On

By Paul Greenberg on October 29, 2009

The RightNow User Conference was a significant transformation point for the company – for the better for the most part. I’m looking at the products which indicate smart short term value and the culture change, which indicates serious long term value.

Posted in Technology / Software | Tagged CRM Buzz, customer service, Industry Analysis, Social CRM, Technology Reviews, Thought Leadership

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