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2013 CRM Market Share Update: 40% Of CRM Systems Sold Are SaaS-Based

2013 CRM Market Share Update: 40% Of CRM Systems Sold Are SaaS-Based

By Louis Columbus on April 28, 2013

Last year, four out of every ten CRM systems sold were SaaS-based, and the trend is accelerating. In the recent Gartner report  Market Share Analysis: Customer Relationship Management Software, Worldwide, 2012 published April 18, 2013 the authors provide insights into why the worldwide CRM market experienced 12% growth in 2012, three times the average of […]

Posted in Business, Featured Posts | Tagged Cloud Computing, cloud computing forecast, CRM, customer relationship management, customer service, Data Driven, enterprise software, gartner, ibm, Louis Columbus' blog, microsoft, Neolane, oracle, software as a service, Tech, ticker=NASDAQ:MSFT, ticker=NASDAQ:ORCL, ticker=NYSE:CRM, ticker=NYSE:IBM, ticker=NYSE:SAP | 2 Responses

Microsoft and Salesforce are over 60% of all Gartner CRM Inquiries

Microsoft and Salesforce are over 60% of all Gartner CRM Inquiries

By Louis Columbus on April 15, 2013

Every year Gartner receives an average 100,000 inquiries from their valued end-user clients on a wide variety of IT topics.  Their most recently released series of statistics is included in Inquiry Analytics Statistics: Topic and Vendor Mind Share for Software, 4Q12 published March 13th of this year.  Ten geographic regions and eight industries are also tracked, […]

Posted in Featured Posts, Trends & Concepts | Tagged byline=Louis Columbus, Cloud Computing, CRM, customer relationship management, Data Driven, gartner, Louis Columbus' blog, microsoft, mobile, oracle, sap, Tech, ticker=NASDAQ:MSFT, ticker=NYSE:CRM | 2 Responses

The World’s Most Ethical Software Companies: What They All Have in Common

The World’s Most Ethical Software Companies: What They All Have in Common

By Louis Columbus on March 29, 2013

Earlier this month The Ethisphere Institute announced their seventh annual list of the World’s Most Ethical Companies.  Jacquelyn Smith wrote an excellent analysis titled The World’s Most Ethical Companies where she provides an overview of the methodology and selection process. You can review the methodology and see a full list of the winning companies here. […]

Posted in Trends & Concepts | Tagged Big Data, byline=Louis Columbus, Cloud Computing, Data Driven, enterprise software, Louis Columbus' blog, microsoft, salesforce, salesforce.com, Symantec, Tech, Teradata, ticker=NASDAQ:ADBE, ticker=NASDAQ:MSFT, ticker=NASDAQ:SYMC, ticker=NYSE:CRM, ticker=NYSE:TDC, wipro | 1 Response

First Steps to Creating a Cloud Computing Strategy for 2013

First Steps to Creating a Cloud Computing Strategy for 2013

By Louis Columbus on December 18, 2012

2013 will be one of the most pivotal years for cloud computing because trust in these technologies is on the line. Expectations are high regarding these technologies’ ability to deliver business value while reducing operating costs.  Enterprises’ experiences have at times met these high expectations, yet too often are getting mixed results.  Managing cloud expectations […]

Posted in Business, Featured Posts, Trends & Concepts | Tagged byline=Louis Columbus, Cloud Computing, cloud computing in 2013, enterprise software, Louis Columbus' blog, Plex Systems, Public Cloud Computing, SaaS, SaaS Forecast, Service level agreement, Service Level Agreements, SLAs, software as a service, State Farm Insurance, Strategies & Solutions, Tech, ticker=NASDAQ:MSFT, ticker=NASDAQ:ORCL, ticker=NYSE:CRM, ticker=NYSE:VMW

Roundup of CRM Forecasts and Market Estimates, 2012

Roundup of CRM Forecasts and Market Estimates, 2012

By Louis Columbus on December 5, 2012

Showing signs of growth through 2013 and beyond, the latest round of CRM forecasts illustrate how quickly behavioral and predictive analytics, greater usability, integration with social media and mobility are transforming this market.  Even with the most usable, easily learned CRM systems, enterprises at times struggle with adoption rates however. That problem has venture capitalists […]

Posted in Business, Featured Posts, Technology / Software | Tagged analytics, byline=Louis Columbus, Cloud Computing, CRM, customer relationship management, enterprise software, Entrepreneurs, Facebook, gartner, Intelligent Tech, Leadership, Louis Columbus' blog, mobile, Public Cloud Computing, SaaS, Sales & Marketing, sales force automation, Sales Leadership, salesforce.com, sap, Social Media, Strategies & Solutions, Tech, ticker=NASDAQ:AAPL, ticker=NASDAQ:FB, ticker=NASDAQ:MSFT, ticker=NASDAQ:ORCL, ticker=NYSE:CRM

Cloud Computing and Enterprise Software Forecast Update, 2012

Cloud Computing and Enterprise Software Forecast Update, 2012

By Louis Columbus on November 9, 2012

The latest round of cloud computing and enterprise software forecasts reflect the growing influence of analytics, legacy systems integration, mobility and security on IT buyer’s decisions. Bain & Company and Gartner have moved beyond aggregate forecasts, and are beginning to forecast by cloud and SaaS adoption stage.  SAP is using the Bain adoption model in […]

Posted in Business, Featured Posts, Technology / Software | Tagged analytics, Bain & Company, byline=Louis Columbus, Cloud Computing, cloud computing forecast, CRM, customer relationship management, enterprise software, HRM, Louis Columbus' blog, PaaS, SaaS, SCM, software as a service, Tech, ticker=NASDAQ:MSFT, ticker=NYSE:CRM, ticker=NYSE:IBM, ticker=NYSE:IT | 1 Response

SaaS Adoption Accelerates, Goes Global in the Enterprise

SaaS Adoption Accelerates, Goes Global in the Enterprise

By Louis Columbus on November 1, 2012

In working with manufacturers and financial services firms over the last year, one point is becoming very clear: SaaS is gaining trust as a solid alternative for global deployments across the enterprise.  And this trend has been accelerating in the last six months.  One case in point is a 4,000 seat SaaS CRM deployment going […]

Posted in Business, Featured Posts, Technology / Software | Tagged australia, byline=Louis Columbus, Cloud Computing, CRM, customer relationship management, enterprise software, gartner, oracle, SaaS, Sales & Marketing, salesforce, Strategies & Solutions, Tech, ticker=NASDAQ:ORCL, ticker=NYSE:CRM, ticker=NYSE:IBM, ticker=NYSE:N, Total cost of ownership | 2 Responses

Gartner’s Magic Quadrant for Social CRM and the Social Enterprise

Gartner’s Magic Quadrant for Social CRM and the Social Enterprise

By Louis Columbus on October 9, 2012

The best CRM systems change a company and its relationships for the better.  Implemented well, CRM systems can take a business into entirely new markets while solidifying leadership in existing ones. Add in the easy-to-use nature of social networks, and the potential value of CRM accelerates even faster. The Social as defined by , heavily […]

Posted in Featured Posts, Trends & Concepts | Tagged analytics, Bazaarvoice, byline=Louis Columbus, Cloud Computing, Collective Intellect, CRM, customer relationship management, Dreamforce, Entrepreneurs, Magic Quadrant, Mitch Lieberman, Natural language processing, oracle, Sales & Marketing, salesforce.com, Social Enterprise, Social Media, Strategies & Solutions, Tech, ticker=NASDAQ:ORCL, ticker=NYSE:CRM, ticker=NYSE:IT | 1 Response

Lessons Learned at Stanford’s Digital Marketing Program

Lessons Learned at Stanford’s Digital Marketing Program

By Louis Columbus on September 6, 2012

Given how important digital marketing, social media and big data have emerged in defining and implementing customer-centered strategies, Stanford’s first-ever Digital Marketing Program looked worth attending.  I look at education like an accelerator; it can propel both individuals and entire organizations to their goals faster, with greater insight and clarity. Stanford’s Graduate School of Business […]

Posted in Business | Tagged analytics, Andreas Weigend, Big Data, byline=Louis Columbus, Cloud Computing, CRM, customer relationship management, digital marketing, Digital World, Entrepreneurs, Ian Sigalow, Louis Columbus' blog, mobile, Phil Knight, SaaS, Sales & Marketing, Social Media, software as a service, Stanford University, Tech, ticker=NASDAQ:AMZN, ticker=NASDAQ:CTCT, ticker=NASDAQ:ELOQ, ticker=NASDAQ:FB, ticker=NYSE:CRM

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