2011 Say Bye-bye!
Every year around this time I write two columns one on the year that was and another on what I expect the new year to bring. There is no methodology for this process and I believe this lack of method is important. I take a blank screen and fill it up with what has been […]
Why the World Needs Social CRM
On Sunday, July 10, Time Magazine posted a book review of sorts by Rana Foroohar. “Driven off the Road by M.B.A.s” is really a riff on Bob Lutz’s new book, Car Guys vs. Bean Counters: The Battle for the Soul of American Business. Lutz should know something about his topic since he spent a forty-seven […]
