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Trends Research

Social Business: Pining for the Fjords!

Social Business: Pining for the Fjords!

By Susan Scrupski on December 5, 2013

“I’ll tell you what’s wrong with it…  It’s dead!” So, which is it dead or not dead?   There is so much confusion in the market about what “Social Business” is, it might as well be a dead parrot (too).  And there is no shortage of people who come at this conversation with a perspective […]

Posted in Featured Posts, Trends & Concepts | Tagged 2.0 Adoption Council, Change Agents Worldwide, deloitte, Enterprise 2.0, MIT SMR, Muhammad Yunus, Nilofer Merchant, research, social business, social collaboration, Social Media, Socialcast, Trends Research | 1 Response

Business Process 21C: The Jackhammer Tales

Business Process 21C: The Jackhammer Tales

By Susan Scrupski on March 5, 2013

Over the past few months I’ve begun to reflect upon how I arrived here at the intersection of process and innovation in the Enterprise.  It occurred to me that everything I learned as a researcher, a writer, and an industry observer in the services provider space  (my pre-Internet career) now had great bearing on what […]

Posted in Business | Tagged BP Outsourcing, Business process, Business Process Redesign, Business Process Reinvention, Enterprise resource planning, erp, General IT Services, HR Outsourcing, sap, Trends Research

More Serendipitous Social Upside Vignettes

More Serendipitous Social Upside Vignettes

By Susan Scrupski on November 1, 2011

Continuing with my series on unexpected windfalls and other business benefits realized from socialworking, here are two more examples.  I need to anonymize these to protect the member companies.  One is a large retailer, the other is a large life sciences multi-national. Social Delivers the Goods (and more) We’ve all had that experience when we […]

Posted in Featured Posts, Trends & Concepts | Tagged authenticity, Business Outcomes, business value, case studies, savings, social business, social software, transparency, Trends Research

Attributes of a Socially Optimized Business

Attributes of a Socially Optimized Business

By Susan Scrupski on October 26, 2011

Once again, I had the great pleasure to work with my colleagues on an XPLANATiON with our Social Business Council members.  We interviewed a core group of our members to identify the attributes that comprise the whole of the socially optimized business.  I think you will agree, the results are fabulous. Where are you on […]

Posted in Trends & Concepts | Tagged Enterprise 2.0, social business, social business design, Social Business Intelligence, Social CRM, socially-optimized business, Trends Research

The Sabermetrics of Social: A Weapon of Mass Disruption

The Sabermetrics of Social: A Weapon of Mass Disruption

By Susan Scrupski on October 10, 2011

Jonah Hill is not a sexy guy.  He was perfectly cast, however, juxtaposed against Brad Pitt in this year’s academy award contender, Moneyball.  If you’ve not read the book or seen the film, the plot premise centers on the true story of how an under-financed ball team, The Oakland As, leveraged the black art of […]

Posted in Technology / Software | Tagged Big Data, social business, social business design, Social Business Index, Social Business Intelligence, social data, Trends Research

News Flash: Social in the Enterprise is not for Amateurs

News Flash: Social in the Enterprise is not for Amateurs

By Susan Scrupski on May 16, 2011

In the early days of experimentation with 2.0 in the Enterprise, anyone could really fire up a wiki or blog, port some RSS feeds, and call an impromptu meeting in the cafeteria to recruit a renegade team to collaborate and share.  A lot of the enthusiasm and passion that surrounded these tools stemmed from these […]

Posted in Trends & Concepts | Tagged departmental data, Enterprise 2.0, research, salary data, social business, Trends Research, Uncategorized, xplane the 2.0 adoption council

Adoption is Dead.  Long live Adoption!

Adoption is Dead. Long live Adoption!

By Susan Scrupski on June 8, 2010

Rumors surrounding the death of adoption have been greatly exaggerated.
The 2.0 Enterprisey crowd is gearing up to head to Boston for our annual pilgrimage.  This will be my fourth conference as a participant and board member.  Having watched and often interpreted the trends in this sector, I find it interesting to report that things have not […]

Posted in Featured Posts, Trends & Concepts | Tagged 2.0 Adoption Council, adoption, case studies, conferences, Early_adopters, Enterprise 2.0, Enterprise 2.0 Conference, social business, social business design, The 2.0 Adoption Council, Trends Research | 1 Response

Let Go and Let Talent

Let Go and Let Talent

By Susan Scrupski on May 24, 2010

What is the most important leadership competency for the successful enterprise of the future?  According to a new study by IBM’s Institute for Business Value, CEO’s point to creativity as the engine for future growth.
Creative leaders are key to driving the kind of change large organizations require to wrestle with global complexity and information overload.  Open […]

Posted in Trends & Concepts | Tagged 2.0 Adoption Council, adoption, case studies, Community, creativity, DJ $crilla, ibm, Leadership, Management, The 2.0 Adoption Council, Trends Research, UBM

Enterprise 2.0: The Next Narrative

Enterprise 2.0: The Next Narrative

By Susan Scrupski on March 15, 2010

Enterprise 2.0 was launched in the spring of 2006 as a result of Andrew McAfee’s case study interviews in 2005 on Dresdner Kleinwort Wasserstein (DrKW), an investment bank in London.  The story unfolded after he and his team studied the work of J.P. Rangaswami, who was then Global CIO of the bank.  It’s sometimes surprising to me […]

Posted in Featured Posts, Trends & Concepts | Tagged 2.0 Adoption Council, adoption, Andrew McAfee, case studies, Case study, Enterprise 2.0, Social Enterprise, Trends Research | 3 Responses

Cisco Will Prove the Model

Cisco Will Prove the Model

By Susan Scrupski on November 23, 2009

It’s about that time again when bloggers and pundits start thinking about predictions for the New Year.  I took a look at mine for 2009 and was pleased I was correct at least some of the time.  One that is coming true, albeit a little later than I had hoped, is this one:
John Chambers […]

Posted in Business, Featured Posts | Tagged adoption, Cisco, Cisco Live, competitiveness, executives, General Electric, Harvard Business Review, Jack Welch, John Chambers, Leadership, Management, transformation, Trends Research

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