By R "Ray" Wang on April 25, 2012
Acquisition Brings A Proven Multi-Channel Cloud Based Service Offering To The Growing Mid-market Sunnyvale, CA based KANA announced on April 24, 2012 it’s acquisition of Netherlands based Trinicom, a multichannel, customer contact software provider serving over 200 companies in the BeNeLux market. Trinicom’s flagship T5 all-in solutions addresses multichannel customer service through email response management, […]
Posted in Technology / Software | Tagged Accel-KKR, acquisition, acquisitions, Apps Strategy, Chief Customer Officer, Chief Marketing Officer, CIO, Cloud, Cloud Computing, Cloud options, CMO, CoIT, Constellation Research, Consumerization of IT, CRM, customer engagement, Customer Experience, customer experience management, customer relationship management, customer relationship management (CRM), customer service, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise software, enterprise strategy, News Analysis, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, next gen enterprise, Next generation apps, NextGen, NextGenCXP, R "Ray" Wang;, rwang0, SaaS, SaaS strategies, software as a service, Software Insider, SoftwareInsider, Trinicom, vendor strategy
