By R "Ray" Wang on July 20, 2010
Recent Client Interactions Hint At Increasingly Aggressive Vendor Behavior Conversations with 11 enterprise apps customers in the past two months indicate stricter enforcement of vendor “All or Nothing” maintenance policies. “All or Nothing” maintenance policies often require customers to put all licenses on maintenance or receive no maintenance from the vendor. These policies also prevent […]
Posted in Business, Featured Posts | Tagged anti-trust, Apps Strategy, bill of rights, contract negotiations, contract strategy, CRM, customer bill of rights, Enteprrise software, enterprise applications, enterprise apps, Enterprise apps strategy, erp, maintenance, maintenance fees, Microsoft Dynamics, oracle, rimini street, sap, shelfware, software bill of rights, software contract reviews, software licensing, software licesing and pricing, software mainteance, software maintenance, software ownership, Software Vendors, Spinnaker, total account value, Tuesday's Tip, Tuesday’s Tip, vendor strategy
By R "Ray" Wang on July 5, 2010
Social CRM Faces Initial Adoption Hurdles From Management
In 1969, Elisabeth Kübler-Ross introduced the “Five Stages of Grief” in her book, On Death and Dying. These five stages can be summed up as denial, anger, bargaining, depression, and acceptance. When applied to disruptive technology adoption by organizations, the “Five Stages” framework […]
Posted in Featured Posts, Trends & Concepts | Tagged acceptance, adoption, anger, Apps Strategy, bargaining, best practices, Change Management, denial, depression, Elisabeth Kübler-Ross, enterprise applications, enterprise apps, Enterprise apps strategy, five stages, SCRM, Social CRM, Tuesday's Tip, Tuesday’s Tip |
By R "Ray" Wang on May 25, 2010
Today’s Evaluation Frameworks Miss The Point Business leaders seek clarity in understanding which technology solutions drive the most business value. Today’s frameworks often focus on a combination of: Features – ability to execute, current offering, product depth, etc Direction – vision, strategy, corporate leadership, etc. Unfortunately, the intersection of features and direction only addresses potential. […]
Posted in Business, Featured Posts | Tagged Apps Strategy, business impact, business value, cost of technology delivery, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise software, evaluation, framework, next gen, next generation, Tuesday's Tip, Tuesday’s Tip, Vendor Selection
By R "Ray" Wang on March 23, 2010
Confusion Continues With Cloud Computing And SaaS Definitions Coincidence or just brilliance must be in the air as three esteemed industry colleagues, Phil Wainewright, Michael Cote, and James Governor, have both decided to clarify definitions on SaaS and Cloud within a few days of each other. In fact, this couldn’t be more timely as SaaS […]
Posted in Featured Posts, Technology / Software, Trends & Concepts | Tagged Apps Strategy, Architecture, Cloud Computing, Cloud options, code modification, configuration, Consumption, creation, customization, DaaS, development as a service, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, hosting, iaas, Infrastructure, Infrastructure as a service, James Governor, maintenance, michael cote, next gen cio, next gen IT leaders, NextGen, orchestration, PaaS, phil wainewright, Platform as a service, product lifecycle, SaaS, server virtualized, software appliances, software as a service, software ownership, software version, tenancy, True SaaS, Tuesday's Tip, upgrades, vendor costs
By R "Ray" Wang on January 6, 2010
High Cost Of Ownership And Changing Requirements Drive SAP Users To Seek Optimization Solutions As users await SAP to regain its mojo (see Dennis Howlett’s post) and implement it’s “Voice of the Customer” strategy in 2010, users must continue to reduce their cost of ownership and complexity (see Figure 1). In addition, rapidly changing business […]
Posted in Technology / Software | Tagged 3PM, adobe, ALM, application extension and usability, application life cycle management, Apps Strategy, archiving, CIO, cost reduction, customer experience management, disaster recovery, DR, EMC, enterprise applications, Enterprise apps strategy, enterprise software, ERP-Link, Friday's Feature, GuiXT, HA, Hayes Technology, high availability, Hyperformix, ibm, IBM Optim, IntelliCorp, license management, license policy, license returns, long term apps strategy, maintenance fees, Microsoft integration, Microsoft Office, optimization, partner ecosystems, RainStor, rimini street, sap, SAP Duet, secondary market, shelfware, software bill of rights, software licensing, software licesing and pricing, software pricing, Storage, SusenSoftware, Synactive, The SAP Optimization List, Third Party Maintenance, Tidal Software, Tuesday's Tip, ue, ui, upgrades, usability, used software, UsedSoft, User Experience, user interaction, user strategy, users, virtualization, VM Ware, VMware, West Trax, Winshuttle |
By R "Ray" Wang on December 22, 2009
Keep In Mind Basic Rules Still Apply Regardless Of Deployment Option
The proliferation of SaaS solutions provides organizations with a myriad of sorely needed point and disruptive solutions. Good news – business users can rapidly procure and deploy, while innovating with minimal budget and IT team constraints. Bad news – users must depend more on their […]
Posted in Business | Tagged 2010, Apps Strategy, archiving, best of breed, boomi, Business process, business process transformation, business requirements, CastIron, Cloud Computing, customer bill of rights, customer data integration, data governance, data integration, disruptive, disruptive technologies, EMC, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise architecture, Enterprise Business Apps, enterprise software, Enterprise Software Licensee Bill of Rights, Epicor, Epicor 9, erp, EscrowTech, google, Google Apps Engine, hybrid, ibm, IBM Blue Cloud, IBM Optim, Infor, Infor Global Solutions GmbH, Informatica, InnovaSafe, innovation, integration, iron mountain, Lawson, Lawson Software, line of business, market strategy, market trends, master data management, mdm, Microsoft Azure, NCC Group, netsuite, OpSource, oracle, PaaS, pervasive, Pervasive Software, Platform as a service, RainStor, SaaS, SaaS Bill of Rights, SaaS escrow, SaaS Integration, SaaS strategies, salesforce.com, sap, SnapLogic, software as a service, software bill of rights, software escrow, Storage, Tuesday's Tip, User Experience, workday, zoho |
