Twitter for Customer Service? These Companies Get It Right
If you follow my blog and my writings (and rantings, and presentations, and panels — if you ever talked to me about this) you know that I am not a big fan of using Twitter for Customer Service. It is not that it is not possible to do it well, but it is that the […]
Who Spiked the Enterprise Activity Stream?
As someone who leads products and even before I did, I’ve never understood the obsession with feeds and activity streams in the context of enterprise social software applications or for that matter, enterprise software applications. The bedrock of the fabled “Facebook for the Enterprise” meme was the feed and enterprise software applications rushed to re-produce […]
Twitter: Congrats, thank you and WTF?
Twitter’s well-planned and highly successful IPO puts them in a great position. But there is a glaring lack that can ultimately jeopardize that position if they don’t fix it. That would be…read on.
The Next Chapter: Pushing the Digital Envelope at SAP
As you may know, after seven years of running Social Media Group, which was one of the first (if not the first) pure-play social media agencies in the world, this spring I made the decision to downsize. It was time to do something new. Saying goodbye to our amazing team and clients was not easy […]
Firefox MASSIVE FAIL – frequent, incompatible upgrades and instability
For years, I have been a dedicated Firefox user. Before Chrome, Firefox was a browser that really met my needs. Firefox was faster and more flexible than Internet Explorer. Firefox was innovative, supporting tabs, add-ons, standards, and multiple platforms. Over the years, I customized my Firefox environment to meet my needs, with add-ons that made […]
Fake testimonial tweets teach an enterprise lesson
In an effort to boost its ad marketing platform aimed at television advertisers, Twitter fabricated positive comments from several users. The company apologized, but only after the SF Gate newspaper outed these fake testimonials. As Twitter well knows, user testimonials occupy a significant role in the worlds of both enterprise and business-to-business marketing. For technology vendors, […]
How we can create open standards for social business
Open standards have long been a major boon to information technology users because of the many benefits they confer: Interchangability, economies of scale, interoperability, efficiency, open markets, and avoidance of lock-in. The list goes on and has led to countless success stories and even the creation of entire industries. Not coincidentally, open standards have also […]
Social Media is Really Tough in China. At Least There is Quora.
SaaStr is in Shanghai for the month of July. While I have internet access and an iPad … it’s tough to stay connected with the domestic SaaStr audience. Why? Well, first almost everything is blocked: Facebook, Twitter, WordPress (as an app and URL — individual sites with custom URLs sometimes barely work, sometimes not at […]
Twitter Basher Misunderstands It
It’s (mostly) Rock ‘n’ Roll Then there is this from Weekly Standard writer Matt Labash who writes a long rant on Twitter and why it is eating our brains. Didn’t they say things like that about Rock ‘n’ Roll? Obviously, they were right. Matt seems like a man off his meds but like many such […]
Is GetGlue in the Middle of a Customer Service Meltdown?
And if they are – do they even know it? Since Friday afternoon, I have received 108 notification emails from the social networking site for TV fans (it works by allowing users “check in” to shows they’re watching and share that information with their friends). Turns out, I’m not the only one – a quick […]
