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Twitter for Customer Service? These Companies Get It Right

Twitter for Customer Service? These Companies Get It Right

By Esteban Kolsky on January 9, 2014

If you follow my blog and my writings (and rantings, and presentations, and panels — if you ever talked to me about this) you know that I am not a big fan of using Twitter for Customer Service. It is not that it is not possible to do it well, but it is that the […]

Posted in Business, Featured Posts | Tagged Amazon, customer service, Social Media, Twitter

Who Spiked the Enterprise Activity Stream?

Who Spiked the Enterprise Activity Stream?

By Sameer Patel on December 16, 2013

As someone who leads products and even before I did, I’ve never understood the obsession with feeds and activity streams in the context of enterprise social software applications or for that matter, enterprise software applications. The bedrock of the fabled “Facebook for the Enterprise” meme was the feed and enterprise software applications rushed to re-produce […]

Posted in Featured Posts, Technology / Software | Tagged activity stream, Enterprise and Social Sofware, Facebook, stream, Twitter, Ulysses

Twitter: Congrats, thank you and WTF?

Twitter: Congrats, thank you and WTF?

By Paul Greenberg on November 19, 2013

Twitter’s well-planned and highly successful IPO puts them in a great position. But there is a glaring lack that can ultimately jeopardize that position if they don’t fix it. That would be…read on.

Posted in Business, Featured Posts | Tagged customer service, IPO, Twitter

The Next Chapter: Pushing the Digital Envelope at SAP

The Next Chapter: Pushing the Digital Envelope at SAP

By Maggie Fox on September 18, 2013

As you may know, after seven years of running Social Media Group, which was one of the first (if not the first) pure-play social media agencies in the world, this spring I made the decision to downsize. It was time to do something new. Saying goodbye to our amazing team and clients was not easy […]

Posted in Business | Tagged career, digital marketing, sap, Social Media Group, Twitter

Firefox MASSIVE FAIL - frequent, incompatible upgrades and instability

Firefox MASSIVE FAIL – frequent, incompatible upgrades and instability

By Dennis Moore on August 27, 2013

For years, I have been a dedicated Firefox user.  Before Chrome, Firefox was a browser that really met my needs.  Firefox was faster and more flexible than Internet Explorer.  Firefox was innovative, supporting tabs, add-ons, standards, and multiple platforms.  Over the years, I customized my Firefox environment to meet my needs, with add-ons that made […]

Posted in Business, Featured Posts | Tagged Add-ons, Firefox, google, google chrome, Internet Explorer, Mozilla, Mozilla Add-ons, Open source, opensource, Twitter | 40 Responses

Fake testimonial tweets teach an enterprise lesson

Fake testimonial tweets teach an enterprise lesson

By Michael Krigsman on July 29, 2013

In an effort to boost its ad marketing platform aimed at television advertisers, Twitter fabricated positive comments from several users. The company apologized, but only after the SF Gate newspaper outed these fake testimonials.   As Twitter well knows, user testimonials occupy a significant role in the worlds of both enterprise and business-to-business marketing. For technology vendors, […]

Posted in Featured Posts, Trends & Concepts | Tagged enterprise software, marketing, Social Media, Twitter

How we can create open standards for social business

How we can create open standards for social business

By Dion Hinchcliffe on July 3, 2013

Open standards have long been a major boon to information technology users because of the many benefits they confer: Interchangability, economies of scale, interoperability, efficiency, open markets, and avoidance of lock-in. The list goes on and has led to countless success stories and even the creation of entire industries. Not coincidentally, open standards have also […]

Posted in Featured Posts, Trends & Concepts | Tagged Facebook, linkedin, Open standard, Portable Contacts, Social Media, Twitter | 1 Response

Social Media is Really Tough in China.  At Least There is Quora.

Social Media is Really Tough in China. At Least There is Quora.

By Jason M. Lemkin on July 2, 2013

SaaStr is in Shanghai for the month of July.  While I have internet access and an iPad … it’s tough to stay connected with the domestic SaaStr audience. Why? Well, first almost everything is blocked:  Facebook, Twitter, WordPress (as an app and URL — individual sites with custom URLs sometimes barely work, sometimes not at […]

Posted in Technology / Software | Tagged censorship, China, Facebook, google, Quora, Shanghai, Twitter

Twitter Basher Misunderstands It

Twitter Basher Misunderstands It

By Denis Pombriant on June 5, 2013

It’s (mostly) Rock ‘n’ Roll Then there is this from Weekly Standard writer Matt Labash who writes a long rant on Twitter and why it is eating our brains.  Didn’t they say things like that about Rock ‘n’ Roll?  Obviously, they were right.  Matt seems like a man off his meds but like many such […]

Posted in Trends & Concepts | Tagged tweets, Twitter

Is GetGlue in the Middle of a Customer Service Meltdown?

Is GetGlue in the Middle of a Customer Service Meltdown?

By Maggie Fox on May 28, 2013

And if they are – do they even know it? Since Friday afternoon, I have received 108 notification emails from the social networking site for TV fans (it works by allowing users “check in” to shows they’re watching and share that information with their friends). Turns out, I’m not the only one – a quick […]

Posted in Business | Tagged Facebook, GetGlue, Television, Twitter | 1 Response

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