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user interface

Why The Third Generation Of Enterprise Mobile Is Designed For Digital Transformation

Why The Third Generation Of Enterprise Mobile Is Designed For Digital Transformation

By R "Ray" Wang on December 8, 2014

Mobile Is The Main Entry Point For Digital Transformation Mobile initiatives provide an entry point into digital.  Mobile first is more than a mantra.  Why?  By applying design thinking to solving specific and purposeful tasks and processes, organizations can rethink the digital journey with mobile projects.  More importantly, mobile enables organizations to break the silos.

Posted in Featured Posts, Technology / Software | Tagged Android (operating system), data visualization, design, iOS, mobile app, usability, User Experience, user interface, User interface design | 2 Responses

Secrets of When and How to Talk to Customers at a Startup

Secrets of When and How to Talk to Customers at a Startup

By Bob Warfield on October 10, 2014

Jason Lemkin says forget building wireframe UI’s and start out interviewing 20 customers, because you just won’t understand your customers until you do.  Here’s the gist of why you need 20 interviews before you do anything else: And you have to do 20.  I know it’s hard to get to 20.  But it’s the right […]

Posted in Business, Featured Posts | Tagged bootstrapping, enterprise software, interview, J&Bshow, SaaS, Siebel Systems, startups, Steve Jobs, strategy, user interface, venture | 1 Response

Good Customer Experience Trumps Good Customer Service.  Bad CUX Trumps All.  A Tale of Chukka Boots and Photoshop.

Good Customer Experience Trumps Good Customer Service. Bad CUX Trumps All. A Tale of Chukka Boots and Photoshop.

By Bob Warfield on January 23, 2014

Good Customer Experience trumps Good Customer Service, even if you are Zappo’s.  My wife quit buying shoes from Zappo’s after they sent her the wrong pair of shoes for the third time and she had to return them.  They didn’t do it all on the same transaction, it happened over a fairly long period of […]

Posted in Business, Featured Posts | Tagged Amazon, customer service, marketing, service, strategy, user interface | 2 Responses

Why Did Mailchimp Decide to Get Less User Friendly?

Why Did Mailchimp Decide to Get Less User Friendly?

By Bob Warfield on December 5, 2013

Mailchimp is the third email service I tried for my boostrapped company, CNCCookbook.  I generally like the service because it makes the email chores easier.  When you’re a bootstrapper with limited resources (heh, I’m a one man SaaS company), that’s important. Did Mojo Jojo take out the original chimp and start implementing plans for world […]

Posted in Technology / Software | Tagged customer service, MailChimp, user interface

The move to "rich" mobile apps

The move to “rich” mobile apps

By Vinnie Mirchandani on September 19, 2013

Many enterprise vendors and customers view mobile UI as just another more convenient portal to their back end processes. A growing number of companies are, however, building “rich” mobile apps to get more face time with their customers and even using their apps to reengineer their processes to delight their customers. Here are some examples […]

Posted in Featured Posts, Technology / Software | Tagged iPad, iPhone, mobile app, user interface | 2 Responses

Enterprise UX in an “age of invisible design”

Enterprise UX in an “age of invisible design”

By Vinnie Mirchandani on August 26, 2013

I was reading this Wired quote about Dieter Rams’ philosophy about product design: “It doesn’t draw attention to itself; it merely allows users to accomplish their tasks with the maximal amount of efficiency and pleasure. At its best, it is invisible.” And thinking, in contrast, how loudly “visible” enterprise software UI is. It is a major competitive […]

Posted in Featured Posts, Technology / Software | Tagged enterprise software, product design, user interface

SAP’s UI makeover: Taking a measured approach to 300,000 screens

SAP’s UI makeover: Taking a measured approach to 300,000 screens

By Brian Sommer on August 19, 2013

Last week I discussed how Sage Group plc is creating a data cloud that will bring new navigation, capabilities and functionality to Sage customers. It’s an approach that sets the stage for an overhaul of their product line. Today, I’ll cover the efforts SAP is undertaking to breathe new life into existing products. First some […]

Posted in Featured Posts, Technology / Software | Tagged Fiori, Sage, sap, user interface | 1 Response

Planview brings modern UI/UX to Enterprise 11

Planview brings modern UI/UX to Enterprise 11

By Brian Sommer on July 9, 2013

Recently, I spoke with Patrick Tickle, EVP of Products for Planview . Planview is an Austin, Texas based project-portfolio management (PPM) solution provider. I’ll admit I have a soft spot for Austin tech companies as they are near so many relatives, friends and the family ranch. I’ve covered Planview before. They’ve got some really nice […]

Posted in Technology / Software | Tagged Planview, user interface

The NY Times Breaks Its UI

The NY Times Breaks Its UI

By Denis Pombriant on June 10, 2013

What is it with these guys?  Everything was fine and the Times decided to improve its online reading experience.  But the gesture backfired and turned my tablet into slate.  For a few minor improvements, the UI is now completely FUBAR. Let’s back up.  I use an iPad to read the paper and I like it.  […]

Posted in Featured Posts, Technology / Software | Tagged android, iPad, Times, user interface

6 Ways The Pundits Are Dazed and Confused About Google Reader and RSS

6 Ways The Pundits Are Dazed and Confused About Google Reader and RSS

By Bob Warfield on March 14, 2013

One of the you-betcha-surefire Pundit strategies is that when something is getting a lot of heat, like the current flap over Google dropping Google Reader, you can get a lot of attention by disagreeing with the crowd.  You want to do so in the most colorful possible way, in fact.  It’s a common form of […]

Posted in Featured Posts, Technology / Software | Tagged Dave Winer, Flipboard, google, Google Reader, River of News, RSS, Twitter, user interface, Web 2.0

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