By R "Ray" Wang on October 21, 2013
tibbr Continues To Show Momentum In Customer Adoption And Addition Of Key Enterprise Social Features On October 14th to 17th 2013, the Tibbr enterprise social crowd mingled with the core Tibco faithful at this year’s TUCON 2013 user conference in Las Vegas. (An analysis of the broader Tibco announcements can be found from my colleague […]
Posted in Technology / Software | Tagged 2013, Apps Strategy, Cathay Pacific, Chief Collaboration Officer, Chief Customer Officer, Chief HR Officer, Chief information officer, Chief Marketing Officer, CIO, Cloud, CMO, collaboration, collaboration software, e20, e2conf, early adopters, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise collaboration, enterprise social networks, enterprise software, enterprise strategy, ESN, event report, future of work, Google Drive, Interport Police, Jive Software, KPN, Microsoft SharePoint, Moxie, Mzinga, News Analysis, Nielsen Company, partnerships, R "Ray" Wang;, rwang0, schneider electric, socbiz, social business, Social Business Software, Social Enterprise, social enterprise apps, social technologies, Software Insider, SoftwareInsider, t-mobile, The Men's Warehouse, The Nielsen Company, Thomson Reuters, tibbr, Tibco, TIBCO Software, Tibco Tibbr, user conference, user event, users, vendor events, vendor strategy, yammer, Yellow Pages Group
By R "Ray" Wang on August 11, 2013
Unchecked Bad Behavior Plagues Both Vendors And Analysts. I’ve dreaded writing this post for a long time. I normally think the best of everyone. Yet, in the course of building our business at Constellation Research, I have to say I’ve seen everything that can go wrong with the industry analyst business. I’m almost embarrassed to […]
Posted in Business, Featured Posts | Tagged @pgreenbe, #archat, Analyst Code, analyst relations, analyst relations professional, analyst strategy, best practices, ethics, Guide to Infliuence, Personal Log, R "Ray" Wang;, rwang0, Software Insider, Software Vendors, SoftwareInsider, users, vendor strategy |
By R "Ray" Wang on March 29, 2012
Versytec Acquisition Addresses Growing Demand For JD Edwards Support Denver, Colorado based Spinnaker Management announced on March 6th, 2012 its acquisition of its competitor Versytec. For those who remember their third party maintenance (3PM) history, Versytec was among the first firms to announce third-party maintenance services within a year after PeopleSoft acquired JD Edwards in […]
Posted in Technology / Software | Tagged #techoptimization, 3PM, 3rd party maintenance, Apps Strategy, best practices, bill of rights, budgets, business value, business value framework, BVF, CEO, CFO, Chief Financial Officer, Chief information officer, Chief procurement officer, CIO, CMO, Constellation Research, contract negotiations, contract strategy, COO, cost reduction, CTO, Customer Support, deployment options, enterprise, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise class, Enterprise Irregular, Enterprise Irregulars, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, JD Edwards, license credits to new products, license fees, license management, license parking, license policy, license returns, lithium, maintenance, maintenance fees, Maintenance Hike, News Analysis, R "Ray" Wang;, rimini street, rwang0, software bill of rights, software contract reviews, software escrow, software licensing, software licesing and pricing, software maintenance, software ownership, software ownership lifecycle, software pricing, software trends, Spinnaker, Spinnaker Support, technology budgets, Technology Optimization, third party maintenancce, Third Party Maintenance, user strategy, users, Versytec
By R "Ray" Wang on March 19, 2012
Forward And Commentary Software ownership costs continue to escalate as vendors accelerate their efforts to capture support and maintenance revenues. Some vendors have gone to the extreme to eliminate third-party options for their customers. This best practices report examines three strategies to free up unnecessary costs to fund innovation and new projects. A. Introduction On […]
Posted in Business, Featured Posts, Technology / Software | Tagged #techoptimization, 3PM, 3rd party maintenance, Apps Strategy, best practices, Bil of Rights, bill of rights, BMC, budgets, business value, business value framework, BVF, CEO, CFO, Chief Financial Officer, Chief information officer, Chief procurement officer, CIO, Cloud, Cloud Computing, Cloud options, CMO, Computer Associates, Constellation Research, Consumerization of IT, contract negotiations, contract strategy, COO, cost reduction, CRM, CTO, Customer Support, deployment options, disruptive, disruptive technologies, Disruptive technology, E-Commerce, Emerging Technologies, enterprise, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise architecture, Enterprise Business Apps, enterprise class, Enterprise Irregular, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, Epicor, erp, ibm, Infor, Infor Global Solutions GmbH, Jive, license credits to new products, license fees, license management, license parking, license policy, license returns, lithium, maintenance, maintenance fees, microsoft, oracle, QAD, R "Ray" Wang;, Research Report, Research Summary, rimini street, rwang0, sap, SAS Institute, socbiz, social business, Social Business Software, Social CRM, Social Enterprise, social enterprise apps, social media monitoring, social support insights, socialbusiness, software as a service, software bill of rights, software contract reviews, software escrow, software licensing, software licesing and pricing, software mainteance, software maintenance, software ownership, software ownership lifecycle, software pricing, software revenue recognition rules, software trends, Spinnaker, technology budgets, Technology Optimization, Third Party Maintenance, user strategy, users, vendor strategy
By R "Ray" Wang on May 15, 2011
Forward And Commentary This market overview provides a starting point to SAP customers seeking optimization solutions. The document delivers actionable advice and insights into a proven collection of software solutions. As part of the full series, best practices documents will follow with in- depth case studies and a critical product evaluation of this growing market […]
Posted in Business, Featured Posts | Tagged adobe, application life cycle management, Apps Strategy, ASUG, ASUG365, best practices, CA/Hyperformix, EMC, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise software, enterprise strategy, ERP-Link, Flexera Software, Hayes Technology Group, HiLn Solutions, ibm, IBM Alloy, IBM DB2, IBM DB2 For SAP, IBM Infosphere Optim, Informatica, Information Builders, IntelliCorp, iWay, Microsoft Duet, Microsoft SQL Server, Microsoft SQL Server for SAP, PaaS, Panaya, R “Ray” Wang;, R "Ray" Wang;, Research Report, Research Summary, Revelation Software Concepts, rimini street, rwang0, SaaS, sap, SAPPHIRE, sapphirenow, software as a service, software ownership, software ownership lifecycle, Software Vendors, SUSEN Software, Synactive, System Integrators, Third Party Maintenance, Tibco, TIBCO ActiveSpaces Data Grid, TIBCO Hawk, Tidal Software, Used Soft, user conference, user group event, user group events, users, vendor events, virtualization, VMware, West Trax, Winshuttle
By R "Ray" Wang on August 8, 2010
SAUG Summit Delivered Great Networking Opportunities And Information Exchange
Over 550 attendees converged on Sydney August 3rd to 5th, 2010 for the annual SAP User Group Summit. Members were treated to 28 session, 7 keynotes, and 4 SAP 101 educational sessions. The smart design of the conference gave attendees ample opportunities to connect and share ideas […]
Posted in Business, Technology / Software | Tagged analytics, Apps Strategy, australia, business intelligence, Business Objects, Cloud, Cloud Computing, contract negotiations, contract strategy, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise software, erp, event report, Jeff Word, SaaS, SaaS strategies, sap, SAP Australian User Group, SAUG, SAUGSummit, software as a service, Sydney, upgrade, upgrades, user conference, user event, user group event, user group events, user groups, users
By R "Ray" Wang on February 22, 2010
Apps Users Seek Third Party Maintenance For Cost, Value, and Service Updated surveys from inquiries, client conversations, and user group meetings show a 113.8% increase in interest in third party maintenance (3PM) services from Q3 2009 to Q1 2010 (see Figure 1). Key factors stem from (see Figure 2.): Continuing cost pressures. Budgets continue to […]
Posted in Featured Posts, Technology / Software | Tagged 3PM, Amdahl, anti-trust, Apps Strategy, Christine A. Varney, contract negotiations, contract strategy, enterprise apps, Enterprise apps strategy, Enterprise Business Apps Vendors, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, Geac, Grace Consulting, ibm, industry trade groups, Infor, Infor Flex, Infor Global Solutions GmbH, intellectual property, ip, It's the relationship, It's the relationship stupid!, Joaquín Almunia, Lawson, Lawson Global Users Group, Lawson Software, Léo Apotheker, lessons learned, license credits to new products, license fees, license management, license parking, license policy, license returns, maintenance fees, Maintenance Hike, Microsoft Business Solutions, Microsoft Dynamics, Monday's Musings, netCustomer, OAUG, Quest, Quest User Group, rimini street, sap, SAP Enterprise Support, Seth Ravin, software bill of rights, software contract reviews, software licensing, software licesing and pricing, software pricing, Software Vendors, Spinnaker, subscription pricing, SUGEN, support, Technology / Software, Third Party Maintenance, upgrades, user groups, users, vendor strategy |
By R "Ray" Wang on January 6, 2010
High Cost Of Ownership And Changing Requirements Drive SAP Users To Seek Optimization Solutions As users await SAP to regain its mojo (see Dennis Howlett’s post) and implement it’s “Voice of the Customer” strategy in 2010, users must continue to reduce their cost of ownership and complexity (see Figure 1). In addition, rapidly changing business […]
Posted in Technology / Software | Tagged 3PM, adobe, ALM, application extension and usability, application life cycle management, Apps Strategy, archiving, CIO, cost reduction, customer experience management, disaster recovery, DR, EMC, enterprise applications, Enterprise apps strategy, enterprise software, ERP-Link, Friday's Feature, GuiXT, HA, Hayes Technology, high availability, Hyperformix, ibm, IBM Optim, IntelliCorp, license management, license policy, license returns, long term apps strategy, maintenance fees, Microsoft integration, Microsoft Office, optimization, partner ecosystems, RainStor, rimini street, sap, SAP Duet, secondary market, shelfware, software bill of rights, software licensing, software licesing and pricing, software pricing, Storage, SusenSoftware, Synactive, The SAP Optimization List, Third Party Maintenance, Tidal Software, Tuesday's Tip, ue, ui, upgrades, usability, used software, UsedSoft, User Experience, user interaction, user strategy, users, virtualization, VM Ware, VMware, West Trax, Winshuttle |
By R "Ray" Wang on November 30, 2009
DSAG project team and project leader departure could signal disagreement with methodology not SUGEN
SAP embarked on an ambitious program to prove value in its Enterprise Support fee hike last year. As planned, SAP should announce the results for the first set of SUGEN KPI’s in early December. However, two key SUGEN KPI project sponsors […]
Posted in Business | Tagged 3rd party maintenance, Apps Strategy, benchmark performance, Business suite 7, contract negotiations, contract strategy, customer bill of rights, customer service, DSAG, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps Vendors, enterprise software, erp, It's the relationship, It's the relationship stupid!, lessons learned, license fees, license policy, long term apps strategy, maintenance fees, Maintenance Hike, News Analysis, oracle, procurement, rimini street, SaaS, sap, SAP Enterprise Support, software licensing, software licesing and pricing, software pricing, Software Vendors, Spend Management, SUGEN, Third Party Maintenance, user groups, users, vendor strategy
By R "Ray" Wang on November 25, 2009
Building Innovation With And Around Your SAP Environment Keynote summary: Pace of change continues to increase in market forces, work dynamics, business models, and pace of technology adoption. Innovation is essential in this market. There’s a tonne of innovation at SAP. Management and politics keep it from coming out. Users need to tap into innovations […]
Posted in Business | Tagged Apps Strategy, business execs, Business suite 7, contract negotiations, contract strategy, customer advisory boards, enhancement requests, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, erp, innovation, license fees, maintenance fees, oracle, role of user groups, SaaS, sap, SAP Business Suite 7, SAP Enterprise Support, SAP User Group UK & Ireland, software contract reviews, Software Ecosystems, software licensing, software licesing and pricing, Speaker Notes, user conference, user event, user group events, user groups, users |
