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Vendor relationships

Enterprise IT: Inside an SAP customer

Enterprise IT: Inside an SAP customer

By Michael Krigsman on April 19, 2010

The global head of Mead Johnson’s PMO shares his thoughts on SAP, system integrators, SaaS, and much more, in an exciting podcast.

Posted in Business | Tagged and SOA, Bristol-Myers Squibb, CIO issues, Devil's Triangle, erp, interview, IT issues, Mead Johnson, Naked IT, PaaS, Podcast, project portfolio management, Project strategy, SaaS, sap, software as a service, supply chain, Vendor relationships

RightNow: Analyzing the 'Cloud Services Agreement'

RightNow: Analyzing the ‘Cloud Services Agreement’

By Michael Krigsman on March 15, 2010

Cloud-based CRM vendor, RightNow, recently released new service that are not revolutionary but do challenge other vendors to simplify pricing / licensing terms and conditions.

Posted in Business | Tagged and SOA, CIO issues, CRM, interview, IT extinction, PaaS, Research and statistics, SaaS, Vendor relationships, Video interview

The IT failures blame game (part 2)

The IT failures blame game (part 2)

By Michael Krigsman on March 8, 2010

Further explorations on assigning blame for IT failures.

Posted in Business | Tagged Bermuda Triangle, Business, CIO issues, Complex systems, Consulting, Cultural issues, Governance, IT issues, Malcolm Gladwell, Project strategy, Vendor relationships | 2 Responses

UK tax department: Bizarre IT spending incentives

UK tax department: Bizarre IT spending incentives

By Michael Krigsman on February 5, 2010

Phil Pavitt, CIO for the UK tax department, recently spoke out against huge IT projects. Some of his comments are extraordinary.

Posted in Business, Featured Posts | Tagged CIO issues, government, Government projects, HM Revenue and Customs, IT issues, Outsourcing, Politics, Project failures, Tax, Taxation, Vendor relationships

Dissecting an analyst relations failure

Dissecting an analyst relations failure

By Michael Krigsman on February 4, 2010

This video brilliantly captures, and simultaneously mocks, the power and influence of industry analysts and their effect on enterprise vendors. Enjoy it!

Posted in Trends & Concepts | Tagged CIO issues, Edelman, enterprise software, gartner, Hitler, Humor, Vendor relationships, Video | 1 Response

'Pain chains' and the IT Devil's Triangle

‘Pain chains’ and the IT Devil’s Triangle

By Michael Krigsman on January 29, 2010

The Devil’s Triangle and “pain chains” bind together enterprise customers, technology vendors, and system integrators in an unholy trinity that leads to failed projects.

Posted in Featured Posts, Trends & Concepts | Tagged Altimeter Group, Bob Warfield, CIO issues, Cultural issues, Devil's Triangle, Due diligence, IT issues, Politics, project management, Vendor relationships

Social CRM: The inner meaning

Social CRM: The inner meaning

By Michael Krigsman on January 26, 2010

Enterprise software is rapidly evolving to reflect the growing importance of social software. Nowhere is this change more obvious than in customer relationship management (CRM).

Posted in Featured Posts, Technology / Software | Tagged CIO issues, CRM, Cultural issues, Customer, enterprise software, IT issues, Paul Greenberg, sales, Social, Social CRM, Vendor relationships

NetSuite: Hyperbole and the credibility gap

NetSuite: Hyperbole and the credibility gap

By Michael Krigsman on January 8, 2010

Let’s face it, enterprise software is pretty dry, but sometimes there’s drama — even if it’s kind of lame.

Posted in Business, Featured Posts | Tagged CIO issues, IT issues, sap, Vendor relationships | 4 Responses

Blogger relations at SAP

Blogger relations at SAP

By Michael Krigsman on January 5, 2010

Enterprise software vendors are an important part of the blogging ecosystem. Here’s how SAP is innovating in this area.

Posted in Business | Tagged CIO issues, interview, sap, Vendor relationships, Video interview

Oracle's integration strategy: Customer trade-offs

Oracle’s integration strategy: Customer trade-offs

By Michael Krigsman on October 12, 2009

Oracle OpenWorld opened today in San Francisco, showcasing the company’s efforts to integrate its diverse product line and make life simpler for customers.

Posted in Technology / Software | Tagged CIO issues, IT issues, oracle, Vendor relationships

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