By Michael Krigsman on October 8, 2009
Software as a service (SaaS) vendor, Workday, which sells human resources applications, recently had a 15-hour outage, during which time its system was unavailable to customers. In an unusual twist, this post is about success and not failure. Background. The story begins when I heard about the outage through an anonymous source. To learn more, […]
By Michael Krigsman on September 24, 2009
Some industry analysts contribute to IT failures by creating mismatched expectations between customers and vendors. Here’s how that happens.