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Vendor relationships

Workday, SaaS, and Failure: 'A matter of trust'

Workday, SaaS, and Failure: ‘A matter of trust’

By Michael Krigsman on October 8, 2009

Software as a service (SaaS) vendor, Workday, which sells human resources applications, recently had a 15-hour outage, during which time its system was unavailable to customers. In an unusual twist, this post is about success and not failure. Background. The story begins when I heard about the outage through an anonymous source. To learn more, […]

Posted in Business, Featured Posts | Tagged and SOA, CIO issues, Cultural issues, End-user impact, Failure 2.0, IT issues, PaaS, Project failures, Project success, SaaS, Vendor relationships

Pay to play: The vendor / analyst mating dance

Pay to play: The vendor / analyst mating dance

By Michael Krigsman on September 24, 2009

Some industry analysts contribute to IT failures by creating mismatched expectations between customers and vendors. Here’s how that happens.

Posted in Business | Tagged CIO issues, Consulting, Devil's Triangle, IT issues, Vendor relationships

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