• Home
  • Blog
  • Who We Are
  • Contact
  • Sponsors
Enterprise Irregulars
Smart Thinking for the Smart Enterprise
  • Featured Posts
  • Business
  • Technology / Software
  • Trends & Concepts
  • Startup Lessons

Voice of the Customer

News Analysis: Verint Announces Intent To Acquire Kana For $514M

News Analysis: Verint Announces Intent To Acquire Kana For $514M

By R "Ray" Wang on January 7, 2014

Verint Adds to Vovici and Contact Center Assets To Expand Customer Engagement Offerings On January 6th, Melville, NY based Verint® Systems announced a $514M intent to acquire Sunnyvale, CA, KANA Software.  Verint is a software vendor with a core in analytical software.  Verint’s core offerings provide enterprise intelligence and security intelligence.  The acquisition is significant […]

Posted in Business | Tagged $KANA, acquisition, acquisitions, Admiral, American Greetings, analytics, Apps Strategy, Avon, Bank Leumi, Barclays, Big Data, BigData, Broward County, business intelligence, Capital One, Carglass, Chase, Chesire West and Chester, Chief Customer Officer, Chief Digital Officer, Chief Marketing Officer, Chief Service Officer, CIO, Citigroup, City of Boston, City of San Antonio, City of South Perth, City of Staffordshire, City of Toronto, Cloud, Comcast, Conrad, Constellation Research, Contact Center, Cox, CRM, CustExp, customer engagement, Customer Experience, customer experience management, customer relationship management, customer service, CXP, Data to Decisions, Data2Decisions, Digital Business, Digital Disruption, Domestic and General HSBC, EFM, enterprise, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Feedback Management, enterprise software, enterprise strategy, Foot Locker, Hanes Brands, Hyatt, ikea, ING, JCPenney, Kana Software, Macy's, Martha Stewart, mergers, Mergers And Acquisitions, News Analysis, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, NextGen, NextGenCXP, o2, Priceline.com, Quest, R "Ray" Wang;, Redcats, rwang0, Sears, social business, Social CRM, Software Insider, SoftwareInsider, Standard Bank, Starwood, Talk Talk Group, Telekom Austria, Telus, Time Warner Cable, Tracfone, UK HM Revenue and Customs, USPS, vendor strategy, Verint, VHI, Virgin Mobile, VOC, vodafone, Voice of the Customer, Vovici, walmart

Storming the Castle Chapter 2: How I Gave Up Finger Painting and Decided to Develop a Category.

Storming the Castle Chapter 2: How I Gave Up Finger Painting and Decided to Develop a Category.

By Steve Mann on April 30, 2010

Folks here’s an excerpt from Chapter 2. Enjoy. Comments as always are welcome. Arts and Crafts Time Is Over Well that’s what you’re CMO should be saying. Look, time and time again, marketing has been relegated to the tail end…

Posted in Business | Tagged Choice Modeling, GTM Strategy, marketing, Marketing and Advertising, usability, Voice of the Customer

feed mail facebook twitter linkedin

Partner Posts

zoho logo
  • The difference between customer engagement and customer experience, and how they go hand-in-hand
  • Improve your efficiency with new ways of automating tasks and accessing apps in Zoho Projects
  • ProTips: 5 ways to maximize form conversions
  • Introducing Contact Center: Pave the way for more customers by opening more doors of interaction
  • 5 ways to take the “cold” out of cold calling
  • Top 5 reasons why every organization should use an employee management system
  • Developer platforms and their importance
  • App Spotlight: Yeaster P-Series for Zoho CRM
  • The Story and History behind CA Day Retold by Zoho Books
  • From homemaker to mompreneur: Bhavani’s digital transformation journey
  • 30 minutes is all you need. Change your business forever this MSME Day!
  • 5 ways to make your employees feel valued on their work anniversary
  • Notebook turns six
  • Simplifying your LinkedIn prospecting
  • SecurePass Email: confidential and password-protected email

EI Tweets

My Tweets

Popular Posts

  • Apple, Adobe, Punctuated Equilibrium, and Commoditization
  • Strategy, Business Model, and Who's Your Customer
  • Three types of GUIs - past, present and the future
  • How is big data faring in the enterprise?
  • FinancialForce's Spring 2022 Release Defines the Future of FP&A In Services
  • 2021 Roundup Of AI And Machine Learning Market Forecasts Show Strong Growth
  • Salesforce Now Has Over 19% Of The CRM Market
  • The Unified Performance, Risk, and Compliance Model - Part IV - Model and Optimize

Archives

Meta

  • Log in
  • Entries feed
  • Comments feed
  • WordPress.org

Authors

  • Anshu Sharma
  • Bob Warfield
  • Brian Sommer
  • Dave Kellogg
  • David Terrar
  • Denis Pombriant
  • Dion Hinchcliffe
  • Esteban Kolsky
  • Evangelos Simoudis
  • James Governor
  • Jason Corsello
  • Jason M. Lemkin
  • Louis Columbus
  • Michael Krigsman
  • Naomi Bloom
  • Paul Greenberg
  • Phil Fersht
  • R "Ray" Wang
  • Raju Vegesna
  • Ross Mayfield
  • Sameer Patel
  • Sandy Kemsley
  • Susan Scrupski
  • Thomas Otter
  • Tom Raftery
  • Vijay Vijayasankar
  • Vinnie Mirchandani
  • Zoli Erdos
Sponsored by: