
The End of the Beginning
Today Get Satisfaction announced that we have successfully closed a new round of financing, led by Bruce Cleveland at InterWest Partners. It’s a validating moment for all the hard work that the team has undertaken, particularly in the last year and a half. Despite the fundraising process being a major MBO for me over the […]

Failure Fridays
Someone very close to me is about to begin a very cool new gig. Its a role that most would love and in fact be envious of (I sure am – and will be blogging about it soon!). So this…

Do You Need Enterprise-Envy?
As so often happens, a discussion of the Enterprise Irregulars group I belong to has prompted a post of my own. Every business needs to spend some time thinking about what kinds of customers it doesn’t want to attract. This kind of thinking is alien to most, but it is essential to successful sales and […]