• Home
  • Blog
  • Who We Are
  • Contact
  • Sponsors
Enterprise Irregulars
Smart Thinking for the Smart Enterprise
  • Featured Posts
  • Business
  • Technology / Software
  • Trends & Concepts
  • Startup Lessons

zappos

Re-Imagining the Old Company Intranet

Re-Imagining the Old Company Intranet

By Jason Corsello on August 20, 2013

Every company has one, and, let’s be honest, the vast majority of them stink. I’m talking about the standard-issue (and still industry standard) Company Intranet — typically, a collection of Web pages where companies stockpile resources like employee handbooks and policies, the company directory, health and benefit portals and other content that sees some activity […]

Posted in Featured Posts, Technology / Software | Tagged employee engagement, Intranet, Louis Vuitton, microsoft, technology, zappos | 1 Response

What Did Maslow Know About Customer Centricity? It Ain’t Happening!

What Did Maslow Know About Customer Centricity? It Ain’t Happening!

By Esteban Kolsky on November 18, 2010

Abraham Maslow is spinning on his grave these days. So many mis-interpretations of his work and theories abound, no wonder he is being made responsible for a slew of problems in this world that don’t even belong in his ground-breaking Hierarchy of Needs. The concept of the pyramid is quite simple — humans grow as our needs […]

Posted in Featured Posts, Trends & Concepts | Tagged Abraham Maslow, Customer Experience, Developmental Psychology, Maslow's hierarchy of needs, Self-actualization, zappos

Change As The Constant, Reflex As The Saviour

Change As The Constant, Reflex As The Saviour

By Sadagopan on August 4, 2010

Just finished some random reading. Started with Jeane Bliss on customer loyalty and Zappos is profiled therein in detail. Zappos decision making paradigm seems to be centered around making such changes happen as part of their DNA. As Tony Hseih says in…

Posted in Featured Posts, Trends & Concepts | Tagged change, customer focus, customer loyalty, Decision making, Emerging Models, Emerging Technologies, zappos

The Socialconomy

The Socialconomy

By Jeff Nolan on July 21, 2010

“…successful companies will be more like Dale Carnegie and less like Mad Men, listen first then sell.” Conversation is everywhere and there are so many cliches about conversation and business that it would be difficult to catalog them, but the truth still remains that conversation is at the center of business whether you are Zappos […]

Posted in Featured Posts, Trends & Concepts | Tagged Brand loyalty, customer satisfaction, Dale Carnegie, Facebook, linkedin, Sam Walton, Social Media, Socialconomy, Twitter, zappos | 1 Response

feed mail facebook twitter linkedin

EI Tweets

My Tweets

Popular Posts

  • Centrify’s Tim Steinkopf On How To Think Like A Cybersecurity CEO
  • Thursday’s Tech Showcase: SnapLogic Tackles Cloud/SaaS Integration Challenges
  • Microsoft: A new era of vertical integration?
  • Beyond The Three V’s of Big Data – Viscosity and Virality
  • Why Trust Is Emerging As The Most Powerful Catalyst Of Selling Effectiveness
  • The Top 10 Trends for 2010 in Analytics, Business Intelligence, and Performance Management
  • Gartner Predicts Public Cloud Services Market Will Reach $397.4B by 2022
  • Salesforce Sees Surge In $1M+ Deals Powering Record Q1, FY22 Results

Archives

Meta

  • Log in
  • Entries feed
  • Comments feed
  • WordPress.org

Authors

  • Anshu Sharma
  • Bob Warfield
  • Brian Sommer
  • Dave Kellogg
  • David Terrar
  • Denis Pombriant
  • Dion Hinchcliffe
  • Esteban Kolsky
  • Evangelos Simoudis
  • James Governor
  • Jason Corsello
  • Jason M. Lemkin
  • Louis Columbus
  • Michael Krigsman
  • Naomi Bloom
  • Paul Greenberg
  • Phil Fersht
  • R "Ray" Wang
  • Raju Vegesna
  • Ross Mayfield
  • Sameer Patel
  • Sandy Kemsley
  • Susan Scrupski
  • Thomas Otter
  • Tom Raftery
  • Vijay Vijayasankar
  • Vinnie Mirchandani
  • Zoli Erdos