Re-Imagining the Old Company Intranet
Every company has one, and, let’s be honest, the vast majority of them stink. I’m talking about the standard-issue (and still industry standard) Company Intranet — typically, a collection of Web pages where companies stockpile resources like employee handbooks and policies, the company directory, health and benefit portals and other content that sees some activity […]
What Did Maslow Know About Customer Centricity? It Ain’t Happening!
Abraham Maslow is spinning on his grave these days. So many mis-interpretations of his work and theories abound, no wonder he is being made responsible for a slew of problems in this world that don’t even belong in his ground-breaking Hierarchy of Needs. The concept of the pyramid is quite simple — humans grow as our needs […]
Change As The Constant, Reflex As The Saviour
Just finished some random reading. Started with Jeane Bliss on customer loyalty and Zappos is profiled therein in detail. Zappos decision making paradigm seems to be centered around making such changes happen as part of their DNA. As Tony Hseih says in…
The Socialconomy
“…successful companies will be more like Dale Carnegie and less like Mad Men, listen first then sell.” Conversation is everywhere and there are so many cliches about conversation and business that it would be difficult to catalog them, but the truth still remains that conversation is at the center of business whether you are Zappos […]
