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Zurich Financial Services

PegaWORLD: Zurich’s Operational Transformation Through BPM

PegaWORLD: Zurich’s Operational Transformation Through BPM

By Sandy Kemsley on April 27, 2010

Nancy Mueller, EVP of Operations at Zurich Insurance North American, gave a keynote today on their operational transformation. Zurich has 60,000 employees, 9,500 of them in North America, and serves customers in 170 countries. Due to growth by acquisition, they ended up with five separate legal entities within the US, only one of which was […]

Posted in Business | Tagged #PW2010, BPM, Business process, Business process management, Pegasystems, Underwriting, Zurich Financial Services

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